Programming: Proficiency in scripting, Python, and (Java, or R).
Technology Stack: Experience with AI/ML libraries, low-code/no-code tools, Microsoft Power Tools, Splunk, Databricks, SharePoint, Okta automation, ServiceNow ticket generation, cloud platforms (AWS, Google Cloud Platform, Azure), and a RPA (Robotic Process Automation) platform.
Data Analysis: Ability to analyze large datasets, leveraging multiple tools, to uncover patterns for process optimization. Ability to analyze and troubleshoot complex data ingestion and parsing issues.
Process Management: Knowledge of Business Process Management (BPM) and workflow optimization.
Security Experience: Exposure to network security or cybersecurity
Key Responsibilities
Solution Design & Development: Create, configure, and deploy automated systems combining AI, machine learning, RPA bots, Microsoft Power Tools, Databricks, and Splunk.
Process Analysis: Understand and analyze repetitive, time-consuming business processes to determine recommended automation solution using Postal tools.
Technical Implementation: Write and update code, build custom scripts, integrate AI models into existing infrastructure like Splunk, Databricks, ServiceNow, and Microsoft Power Tools.
Maintenance & Troubleshooting: Monitor and optimize automation performance, troubleshoot errors, and ensure system scalability.
Collaboration: Work with IT and CISO stakeholders to define key performance indicators (KPIs) and align automation with organizational goals.
Education/Experience
o 5+ years relevant experience.
o A degree from an accredited College/University in the applicable field of services is preferred. four additional years of relevant experience in lieu of a college degree is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.
o An Associate resource is responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.
o Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.
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