Desktop Analyst

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more.

The Analyst, TechEx serves as the onsite IT support expert responsible for delivering high-quality technical support and exceptional customer service across multiple business units. This role provides desktop support, enterprise systems support, and technical assistance for mission-critical environments while supporting both local and remote users. The position partners with infrastructure teams, engineers, and vendors to maintain reliable technology services and ensure operational excellence. The ideal candidate thrives in a fast-paced environment, possesses strong troubleshooting skills, and is committed to delivering outstanding customer experiences.

Location & Work Type

Location: West Hartford, CT

Work Type: Onsite (100%)

Key Responsibilities

• Provide onsite desktop support and enterprise systems support for multiple business units and remote locations.


• Deliver exceptional customer service through onsite support and TechBar walk-up services.


• Perform break-fix support and second-level troubleshooting for software, hardware, and infrastructure-related issues.


• Travel to remote locations on a scheduled or as-needed basis to provide technical support.


• Configure, install, monitor, and maintain desktop and laptop hardware and software.


• Support Windows and macOS workstations, virtual desktop environments, and mobile devices.


• Provide technical guidance to business partners while collaborating with internal IT teams and third-party vendors.


• Deliver on-the-spot training to end users regarding supported technologies and best practices.


• Recommend hardware and software solutions while ensuring compliance with enterprise IT standards.


• Partner with internal IT teams during project planning and technology implementations.


• Collaborate closely with broadcast engineering teams to support production technologies and critical business systems.


• Serve as the first line of support for production control rooms, studios, audio control rooms, and other mission-critical workspaces.


• Support live productions by working flexible schedules, including nights, weekends, and holidays when required.


• Maintain accurate documentation of incidents, resolutions, and technical procedures.


• Participate in continuous improvement initiatives to enhance support processes and customer satisfaction.

Qualifications

Required:

• Undergraduate degree in Computer Science or a related field and/or equivalent work experience required.


• Minimum five (5) years of IT desktop and PC support experience in a large corporate environment.


• Must be able to lift up to 35 pounds.


• Must be available on call for weekends and 24/7 support as necessary.


• Experience with current technologies, including:
  
  
  
  • Windows 10/11 and Apple macOS desktop platforms
  
  
  • Virtualized workstation and cloud workspace technologies
  
  
  • Microsoft 365 (Office 365) for both Mac and PC
  
  
  • Collaboration tool technologies
  
  
  • Desktop and laptop security encryption for Mac and PC
  
  
  • Active Directory management
  
  
  • ServiceNow or other ticketing software
  
  
  • Basic networking
  
  
  • Servers and storage as they pertain to desktop support
  
  
  • Mobile device support and management software experience
  
  
  • AV/video conferencing support experience
  
  
  
  


• Ability to work within established standards and guidelines.


• Outstanding analytical and troubleshooting skills.


• Strong organizational and interpersonal skills; persistent, client-oriented, results-oriented, and accountable.


• Effective communicator across all levels of the organization.


• Ability to analyze user-reported issues and provide solutions using the most appropriate tools and processes quickly and effectively.


• Ability to work in a mission-critical environment.


• Self-driven with excellent follow-through skills.

Preferred (Optional):

• Business Intelligence experience (Power BI, Tableau, SAP, etc.).


• Project management skills and experience.


• Television broadcast experience.


• Knowledge of Avid environments (iNews, Command, Editing, etc.).


• Database knowledge (SQL, Microsoft Access, FileMaker, etc.).


• Knowledge of streaming platforms (Livestream Studio, Facebook Live, Periscope, etc.).


• ServiceNow programming experience.

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem


• Dental/Vision/Various Ancillary coverages through Unum


• 401(k) retirement savings plan


• Paid-time-off options


• Company-paid Employee Assistance Program (EAP)


• Discount programs through ADP WorkforceNow

Additional Details

The base range for this contract position is $24 - $34 per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the bleeding edge of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at ;/strong> and reach out today to explore opportunities to grow together.