Technical Services Specialist

Job#: 3020915

Job Description:

Position: IT Business Systems Analyst

We are seeking a highly skilled, technical-minded Senior IT Business Systems Analyst to provide comprehensive services and support for our Corporate Business Units (CBUs) line of business applications. I.E., front and backend. The ideal candidate should possess a blend of technical expertise and business acumen, enabling the effective maintenance and support of applications critical to business operations.

Position Specific Description: This person will be responsible for acknowledging, evaluating, and resolving service tickets within SLA agreements. The IT Systems Analyst must have exemplary problem-solving skills needed to evaluate root cause issues and solve complex functional, configuration, and technical system issues. The role will interface with business users, requiring excellent communication, relationship management, and time management skills. It is preferred that candidates have a working knowledge with Service Now.

Key Responsibilities:

Serve as the primary liaison between CBUs and IT, facilitating communication and support.

Support key applications working with vendors and the business.

Provide first-tier functional and technical support to end users.

Execute SQL scripts for data management and troubleshooting.

Understand and analyze applications and environment logs.

Administer Windows servers and support on-premises windows and RE Linux based applications.

Assist with cloud solutions maintenance and migrations.

Analyze business processes and identify technology opportunities to reduce operational and licensing cost.

Design and implement IT solutions to meet customer needs and business goals.

Establish and manage effective customer relationships with system users and other IT technical team members.

Apply advanced analytical skills to decompose work into manageable value-based units.

Respond to requests, identify conflicts, and make recommendations.

Devise or modify procedures to solve complex problems.

Identify interdependencies and functional gaps in business processes.

Build a strong understanding of technical solutions and analyze failure points.

Contribute to the application QA testing process and support end users.

Create, and maintain project documentation.

Maintain familiarity with technology market trends.

Demonstrate ownership of all assigned tasks, including project related work.

Perform other job-related duties as assigned.

Candidates applying for this position must demonstrate a high level of proficiency in the following areas:

Strong understanding of business processes and practices related to various corporate staff business units.

Exemplary problem-solving skills, especially for complex issues.

Strong ability to gather, evaluate, decompose, and prioritize business needs (creation of BRDs).

Experience supporting applications with SSO integration.

Strong attention to detail, highly self-motivated, proactive, and directed.

Strong customer focus - able to build and foster customer relations through effective communication.

Data analytics and dashboarding skills. I.E. Power BI and MS Power Apps.

Strong test lead skills (test management, planning, execution, oversight).

Experience with cutover planning and change management systems.

Sarbanes-Oxley compliance (SOX) controls experience.

Agile working experience.

Expert level proficiency in Windows OS and Office Suite, including Excel, Word, PowerPoint.

Experience supporting Windows infrastructure, Windows Server & client OS, AD, Oracle, MS SQL and understanding computer architecture aspects (databases, ETLs, applications, network infrastructure, firewalls, etc.).

Experience with Cybersecurity applications and security stack.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.