Technical Support--Operations
Tucson, AZ, US • Posted 16 hours ago • Updated 12 hours ago

Microgreen Technologies LLC
Dice Job Match Score™
👾 Reticulating splines...
Job Details
Skills
- enterprise business applications
- operations
- technical support
- R&D
Summary
Key Responsibilities
As a part of a global centralized expert support team, execute enterprise tool system tasks based on R&D customer requests, leveraging expert knowledge of business tools, compliance requirements, and R&D teams and processes.
Execute R&D System Requests: Fulfill customer tool requests using expertise in business systems and compliance standards.
Provide Timely Expert Support: Offer professional, empathetic, and quick solutions to R&D operational issues and system problems.
Expert in our Global Business Applications: Act as the subject matter expert for one or more complex R&D business applications.
Specialize in R&D Processes: Develop deep expertise in key processes (e.g., records management, lab data, change requests) for high-accuracy execution.
Maximize Scientist Productivity: Use your expertise across business data and organizational structure to streamline operations and save significant time for R&D scientists.
Anticipate Customer Needs: Build organizational know-how of R&D roles and priorities to deliver proactive system support.
Maintain Global Service Excellence: Demonstrate a strong, collaborative customer service mindset within a diverse, global team.
Drive Process Improvement: Identify manual steps and actively suggest opportunities for digitization and improvement.
Automate Administrative Tasks: Apply or develop automation and AI tools to reduce administrative load on R&D staff.
Ensure Data Integrity and Compliance: Guarantee all activities strictly adhere to regulated R&D processes, supporting audits and data retrieval.
Requirements:
Education: Bachelor s degree, preferably in a technical, scientific, or business discipline.
Experience: 2+ years of professional experience in an operations, technical support, or system administration role, or equivalent academic projects / internships
Language Skills: Excellent written and verbal English Language skills are required to support our global organization.
System Proficiency: Ability to quickly learn new software, systems, and processes is essential.
Prior experience in enterprise business applications is desirable (e.g., Electronic Document Management Systems, Learning Management Systems, or Project Management tools).
Education and experience in data structures, databases, automation, scripting, AI prompt engineering and/or development of AI agents is desirable
Tools : Experience with SAP, Cornerstone, Google Suite and Office Suite is a plus.
Execution & Focus: A proven ability to complete complex, detailed tasks accurately and efficiently. You have a rigorous and detail-oriented approach to following established processes.
People Skills: Demonstrated ability to work well with others in a hybrid virtual and global team environment
- Dice Id: 91109870
- Position Id: 8871845
- Posted 16 hours ago
Company Info
A great team is the sum of its people. We are looking for those who want to make a difference with their talents and are looking to grow and learn EVERY.SINGLE.DAY.
Do you consider yourself an innovator? Do you measure each day by what you have accomplished? Read more.
From our business analysts who help identify the next opportunity to partner and addess a healthcare problem to our data visualization and AI/ML engineers who are adept with the latest technologies to our client support specialists who make sure that we are meeting and exceeding expectations, each team member is vital and we want to grow together. Collaboration, respect, and great work-life balance are key in our work culture.
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