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Service Desk Analyst

Nashville, TN, US • Posted 1 day ago • Updated 1 day ago

Contract W2

Contract Independent

12 Months

No Travel Required

On-site

Depends on Experience

Abacus Service Corporation

Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

Active Directory

Summary

Job Description:

Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10122208
Position Id: 65831
Posted 1 day ago

Company Info

About Abacus Service Corporation

Abacus Service Corporation is a full service employment solutions firm designed around the ability to provide agile contingent workforce solutions.

Formed in 2004 by industry veterans, Abacus Service Corporation implemented guiding principles with best in industry processes and innovative technologies, to form an influential force in employment solutions. Abacus Service Corporation was founded in Farmington Hills, Michigan and has grown to become a nationwide presence with offices in 18 locations and two international offices. Through our locations, Abacus has been able to offer our clients cost effective and quality employment solutions regardless of the geographic coverage based on our successful strategies. Abacus is a privately held company with employees in 27 US states and four Canadian Provinces. Abacus is MBE and WBE certified nationally and upholds our commitment to diversity by adhering to a philosophy of recruiting employees from diverse backgrounds. Our extensive experience, passion to deliver the best in class solutions, and dedication to customer service has allowed Abacus to become the workforce ally of our clientele.

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Contact the job poster

Martin Saleem

Recruiter @ Abacus Service Corporation

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