Service Desk Analyst - Device Deployment
Contract W2
2 Weeks
Remote
Depends on Experience
Milestone Technologies, Inc.
Fitment
Dice Job Match Score™
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Job Details
Skills
Summary
Level 1 Support/POS Rollout Project - Two month Contract
Must have: APTOS (POS System), TeamViewer, Windows, MacOS experience
This is fully remote.
W2 ONLY (No c2c, 3rd parties, or sponsorship)
Please review the schedule requirements
Start Date: June 8th
Must be able to work and 8 hour shift between the hours of 4AM Pacific and 4PM Pacific (NOTE: The work hours will shift depending on which time zone are being support on a particular day – rollouts will happen first in Pacific retail locations, then Mountain, Central and Eastern over the course of the 2 months).
Pay rate is $20 - 23/hr. PLUS a 5/hr completion bonus
**It’s critical to commit for the full project duration with no days off during the project
Seeking a Level 1 support professional to support the roll out of POS hardware and software to retail locations across the US as well as providing technical support for general retail operations.
Seeking a Level 1 support professional to support the roll out of POS hardware and software to retail locations across the US as well as providing technical support for general retail operations.
Essential Job Functions:
Job Requirements:
Education & Experience:
AS degree or higher or proven years of experience
2 years of Service Desk or Desktop Support experience
The estimated pay range for this position is USD $20.00/hr - USD $23.00/hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
Must have: APTOS (POS System), TeamViewer, Windows, MacOS experience
This is fully remote.
W2 ONLY (No c2c, 3rd parties, or sponsorship)
Please review the schedule requirements
Start Date: June 8th
Must be able to work and 8 hour shift between the hours of 4AM Pacific and 4PM Pacific (NOTE: The work hours will shift depending on which time zone are being support on a particular day – rollouts will happen first in Pacific retail locations, then Mountain, Central and Eastern over the course of the 2 months).
Pay rate is $20 - 23/hr. PLUS a 5/hr completion bonus
**It’s critical to commit for the full project duration with no days off during the project
Seeking a Level 1 support professional to support the roll out of POS hardware and software to retail locations across the US as well as providing technical support for general retail operations.
Seeking a Level 1 support professional to support the roll out of POS hardware and software to retail locations across the US as well as providing technical support for general retail operations.
Essential Job Functions:
- Respond to telephone, email and Service Now requests
- Creates and tracks incidents and requests to ensure timely resolution
- Escalate issues to the appropriate group
- Support Aptos retail POS system and Retail Devices
- Support installation, configuration and connectivity issues of new hardware/software.
- Solve everyday problems such as username and password issues, menu navigation, verification of hardware and software, installation issues, and setup.
- Level 1 support teams solve user problems by following standard operating procedures through Knowledge Bases. If no solutions are available per the training and instructions, Level 1 personnel forward the Incident/Request to Level 2 support.
Job Requirements:
- Experience with Aptos retail point of sale system
- Experience with TeamViewer for remote connectivity
- Experience supporting POS hardware, including handheld mobile devices
- Must have the ability to focus and make quick sound decisions
- Must be able to work independently and/or in a group environment
- Must be a quick learner by documenting and taking notes
- Must be organized and detail oriented
- Must possess top notch customer service
- Must have excellent communication skills, work ethic, punctual, reliable and have a desire to excel
- Must have a solid understanding of networking
- Proficiency with Windows 10 and Mac OSX
- Experience managing accounts in Active Directory
Education & Experience:
AS degree or higher or proven years of experience
2 years of Service Desk or Desktop Support experience
The estimated pay range for this position is USD $20.00/hr - USD $23.00/hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: smci
- Position Id: 893857
- Posted 1 hour ago
Company Info
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.
Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
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