CMDB Analyst

Overview:
This role is primarily focused on process, governance, and coordination within IT Asset Management and CMDB (Configuration Management Database), rather than hands-on data entry or record updates.

Key Responsibilities:
CMDB & Asset Governance
o Ensure the accuracy and integrity of asset inventory within the CMDB module.
o Focus on maintaining alignment between asset management and IT asset governance practices.
o Drive accountability across stakeholders to ensure all assets are properly tracked and managed.
Stakeholder Coordination
o Work closely with internal teams (including IT, Security, and Asset Management) to ensure compliance and data quality.
o Not responsible for directly updating records instead, this role coordinates with stakeholders who own the data.
o Act as a liaison to ensure all parties are maintaining their responsibilities.
Compliance & Data Quality
o Ensure configuration items (CIs) are accurate and meet compliance standards.
o Help improve stakeholder adherence to CMDB and asset management processes.
o Support the organization in reaching higher levels of governance maturity.
Security & Risk Alignment
o Partner with the Security team, who rely on CMDB data for risk identification.
o Coordinate responses when issues or gaps in asset data are identified.
o Ensure the right data is available to support security and compliance initiatives.
Licensing & Asset Accountability
o Support oversight of IT licensing and ensure proper governance of IT assets.
o Ensure the organization can account for all technology assets.

Environment / Scope:
~50,000 end-user computing devices
~5,000 cloud-based assets
Highly scaled environment requiring strong coordination and oversight

Role Positioning:
This is a governance-focused role, not a hands-on CMDB administrator position.
The individual will ensure processes are followed and stakeholders are held accountable.
Works closely with (and potentially supports) the IT CMDB Manager until that position is fully established or stabilized.
Acts as a coordinator/influencer, ensuring teams are doing what is required rather than executing the work directly.

Ideal Profile:
Strong understanding of CMDB concepts, IT Asset Management (ITAM), and governance frameworks
Experience working cross-functionally with multiple IT stakeholders
Strong communication and coordination skills
Ability to enforce process adherence without direct ownership of data entry

Qualifications:
- 3+ years of ITSM/CMDB experience
- Experience with ServiceNow (CMDB and ITSM modules)
- Understanding of ITIL/ITAM processes
- Exposure to CSDM alignment
-Good analytical and stakeholder management skills
- ITIL V3/V4 Certified
- IT Asset Management Certified