Senior Software Engineer - AI

Job Description

At Oracle Customer Success Services (CSS), we are building the next generation of AI applications that transform how enterprises get work done. The CSS RAG (Retrieval-Augmented Generation) system is one of our initiatives, an intelligent, multi-agent system that enables professionals across business functions to interact, reason, and co-create with AI.

The CSS team needs a Senior Software Engineer who can design, develop, configure, evaluate, monitor and optimize generative AI and agent solutions for Oracle applications, as well as develop innovative solutions to advance the CSS team's operational capabilities and effectiveness.

Work location: Pleasanton, CA - in office 1-2 times a week

Visa sponsorship is not available for this role

Responsibilities

• Evaluate and optimize GenAI solutions (including RAG and agents).
• Provide analysis and reporting of AI quality and business value, as well as auditing (e.g., bias, prompt injection, guardrails) for customers.
• Develop methods and tools to evaluate, improve, extend, and measure the ROI of Oracle AI solutions.
• Design and develop custom AI solutions to optimize and generate efficiencies for business operations.
• Help monetize AI capabilities as managed services.
• Support internal standardization and uptake of generative AI code assist tools.
• Interface with Oracle AI Review (OAR) Board and Corporate Security Solution Assurance Process team to ensure AI and security governance.
• Mentor and guide engineers through design reviews, architecture discussions, and operational best practices.
• Contribute to continuous improvement in development practices, observability, and on-call operations.

Minimum Qualifications

• Bachelor's degree in computer science or a related field.
• 5+ years of professional software development experience, including experience leading the design and delivery of complex systems.
• Strong coding and system design skills in Python, and or Java.
• Strong understanding of cloud-native architectures, distributed systems, and observability.
• Proven ability to lead technical projects and collaborate effectively across functions.
• Demonstrated success in mentoring other engineers and fostering technical excellence.

Preferred Qualifications

• Experience designing, deploying, and operating enterprise-grade systems at scale (e.g., high-traffic production environments serving large user bases)
• Hands-on experience with LLM-powered systems (e.g., large language models, agentic frameworks, AI workflow orchestration, ML ops, prompt engineering) and deploying AI applications in cloud environments.
• Familiarity with frameworks such as LangChain, LangGraph, or equivalent.

Why Join

Work on real-world agentic AI applications that reach enterprise customers globally.

Collaborate with talented engineers and scientists solving complex real-world problems in enterprise AI.

Lead with impact, define, deliver, and operate systems that bring reasoning and automation to how enterprises work.

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $79,200 to $178,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.