Guidewire Billing Center Business Analyst

Title: Guidewire Billing Center Business Analyst

Interview mode: Virtual

Role Type – FTE 

Location: Lake Mary, FL - Hybrid - 3 Days Onsite. 2 Days Remote

Role Summary

The Business Analyst supports system change requests and design documentation for the IT organization, with a strong and deliberate focus on Guidewire BillingCenter. This role works closely with business stakeholders, developers, architects, and QA teams to deliver enhancements and new functionality across the billing platform.

This team is specifically seeking candidates with extensive, hands‑on Guidewire BillingCenter experience, ideally with recent involvement in configuration work. Previous attempts to onboard candidates without deep Guidewire experience have resulted in misalignment at the BA II level, so strong, practical BillingCenter exposure is essential for success in this role.

That said, the team is also open to career‑progression candidates (e.g., manual QA engineers or developers) only if they already have Guidewire experience and have a clear, long‑term interest in Business Analysis. This is a true BA role, not a hybrid or stepping stone into development or QA.

Key Responsibilities

• Serve as a subject matter expert on Guidewire BillingCenter
• Partner with business stakeholders to gather, analyze, and document system change requests
• Assess system and process impacts of new requirements across integrated platforms
• Collaborate with solution architects and developers on system design and delivery approach
• Produce detailed documentation, including SRS, use cases, technical requirements, wireframes, and system flow diagrams
• Guide initiatives through the SDLC, ensuring proper documentation, development, testing, and deployment
• Clarify requirements prior to handoff to application delivery teams
• Support UAT sessions and collaborate with QA to ensure test coverage and accuracy
• Work with Operations to triage production issues before escalating to development
• Act as a liaison between business teams, development, QA, and production support
• Build deep functional knowledge of Guidewire systems and internal implementations

Required Skills & Experience

• Strong, recent hands‑on experience with Guidewire BillingCenter (configuration and integrations)
• Target level: BA II / BA III
• Backgrounds such as QA or development are acceptable only when paired with Guidewire experience and a clear BA career focus
• Strong understanding of homeowners insurance; commercial property experience a plus
• Proven ability to write detailed SRS, use cases, wireframes, and technical documentation
• Experience working in Agile environments
• Hands‑on experience using Jira or similar defect‑tracking tools
• Comfortable working in cross‑functional, fast‑paced environments
• Familiarity with HTML, XML, SOAP APIs, and UX design concepts
• Proficiency with Microsoft Office and browser development tools
• Strong communication, analytical, and stakeholder‑management skills

Team & Environment

• Fast‑paced environment with an ongoing investment in Guidewire BillingCenter
• Supporting both existing billing enhancements and new initiatives
• Works across multiple teams and workstreams, including offshore resources
• Reports into a BA Manager
• Immediate need for a BillingCenter‑fluent BA II/III, with additional BA hires planned