No sub-contracting, No sponsorship, Direct local W/2's only

JD:

Medical Systems, Analytics & Reporting Specialist

Position Overview

We are seeking a highly analytical and process-driven Systems, Analytics & Reporting Specialist to support the Medical Education & Communications team. This role will focus on optimizing business systems, improving data workflows, delivering actionable analytics, and enabling reporting that supports strategic decision-making.

The ideal candidate will serve as a bridge between technical systems management and business operations leading system enhancements, improving operational efficiency through automation, and partnering cross-functionally to ensure accurate reporting and data integrity.

Key Responsibilities

Systems Management & Optimization

• Serve as the primary point of contact for assigned business stakeholders regarding system-related needs and enhancements.
• Gather business requirements and partner with cross-functional teams to implement solutions for new and existing platforms.
• Lead system upgrades, transitions, and platform enhancements while ensuring minimal disruption to business operations.
• Maintain data continuity during system migrations and support user adoption efforts.
• Identify opportunities to automate manual workflows and improve operational efficiency.
• Provide system training, access support, and best-practice guidance to end users.

Analytics & Reporting

• Analyze business trends, operational performance, and key metrics to support decision-making within Medical Education & Communications.
• Develop dashboards, reports, and visualizations that provide actionable insights for leadership teams.
• Evaluate and implement new tools and methodologies to improve reporting capabilities.
• Monitor performance metrics, identify trends, and proactively flag potential risks or operational gaps.
• Manage ad hoc reporting requests and establish automated reporting processes where appropriate.

Process Improvement & Data Compliance

• Conduct regular audits to ensure data accuracy, integrity, and compliance with internal policies.
• Create and maintain documentation related to system workflows, reporting processes, and data governance standards.
• Improve operational processes to enhance efficiency, reporting accuracy, and user experience.
• Provide ongoing support to ensure teams are maximizing platform capabilities and maintaining high-quality data standards.

Required Qualifications

Experience

• 5+ years of experience in systems administration, business analytics, reporting, or related operational roles
• Experience supporting cross-functional teams in complex business environments
• Background within pharmaceutical, healthcare, medical affairs, or regulated industries preferred

Technical Skills

• Strong experience with Salesforce administration and reporting tools
• Experience building dashboards in Tableau, Qlik, or similar BI platforms
• Proficiency with Google Workspace tools
• Experience with process automation and workflow optimization initiatives

Project & Analytical Skills

• Proven ability to manage multiple projects and stakeholders simultaneously
• Strong analytical skills with the ability to translate complex datasets into actionable business insights
• Experience developing reporting frameworks, dashboards, and performance metrics

Core Competencies

• Strong attention to detail
• Excellent problem-solving and analytical thinking
• Ability to work independently and manage ambiguity
• Strong communication skills with the ability to explain technical concepts to non-technical stakeholders
• Effective collaboration and relationship-building across teams
• Ability to influence stakeholders without direct authority
• Strong customer-service mindset and stakeholder focus

Ideal Candidate

The ideal candidate is someone who thrives at the intersection of systems operations, analytics, and process improvement, and enjoys turning data into actionable insights that improve business performance within a fast-paced healthcare or pharmaceutical environment.