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Global Technology and End User Services Executive Technical Support

Auburn Hills, MI, US • Posted 4 hours ago • Updated 4 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Audiovisual
Management
Computer Hardware
Preventive Maintenance
Knowledge Base
Executive Support
Collaboration
Information Technology
Computer Science
Technical Support
Video
Microsoft Windows
Operating Systems
Network
Mobile Technology
Communication
Leadership
Decision-making
Organizational Skills
Attention To Detail
Multitasking
Fluency
English

Summary

The end user representative provides technical support to SVP, IEC members and their admins and ensures that their IT needs are met.

Key Responsibilities:

Ensure that SVP, IEC members and their admins receive quality technical support.
Facilitate their experience by maintaining open communication channels between IT teams and users.
Understand IT organization and develop strong network to activate in a reactive mode the right expertise [network, cyber, ...]

Main Activities:

Embody the best IT expertise in terms of technology, digital transformation, efficiency, and responsiveness, working closely with Executive and their personal assistant.
Provide technical assistance (network, audio video, ...) guidance to support major events lead by business area.
Train end users on the effective use of software and IT systems.
Manage and troubleshoot hardware, software, and network problems specific to executive needs to SVP, IEC members and their admins to resolve.
Receive, track, and resolve technical support requests from SVP, IEC members and their admins.
Perform preventive maintenance tasks to ensure that end users' IT systems operate optimally.
Document procedures, common issues, and solutions to create a knowledge base accessible to end users.
Availability: Ensure a rotating 7/7-day permanence with the local team.

The Executive Support collaborate with:

SVP, IEC members and their admins
IT teams (CISO, Network, Digital Events, MS 365...).
Admins network
Communication Team
Head of locations
HR team

Basic Qualifications:

Bachelor's degree in information technology, computer science, engineering, or related field
5+ years of technical support experience in technology, digital transformation, internal networks, and audio and video networks
Knowledge in IT (Mac & Windows operating systems, software, applications, Network and Mobile technology)
Excellent composed and verbal communication skills
Strong Leadership, decision-making and organizational skills
Attention to detail and multi-tasking skills
Fluent in English

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183256
Position Id: b28a5f4bb50a31c6258486a7fba92673
Posted 4 hours ago

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