Bisoftllc is looking for observability engineering
Responsible for ensuring quality and consistency of the software architecture and providing day-to-day technical guidance to the development teams. This position is with the Child Support Bureau for their Information Technology Department
*** OVERVIEW ****
· Experience with observability and monitoring tools such as Prometheus, Alertmanager, and Grafana
· Experience with NGINX Ingress or NGINX Gateway
· Experience with Fluent Bit for log forwarding
· Knowledge of pgvector or vector‑based database extensions
· Experience with Keycloak for identity and access management
· Experience using KEDA for event‑driven scaling in Kubernetes
· Experience with MongoDB
· Experience with Helm chart deployment and management
· Experience with Jira
· Experience with Confluence
· Experience with Bitbucket
· Experience with Splunk
· Design, deploy, and maintain cloud infrastructure using AWS services such as EC2, EFS, RDS, ALB, IAM, and S3.
Manage and operate Kubernetes/EKS clusters, including deployments, integrations, and troubleshooting
Develop, implement, and support document generation or automation solutions using SmartDocument
Collaborate with cross‑functional teams to build scalable, secure, and automated solutions
Monitor system performance, reliability, and capacity, and proactively resolve issues.
Create and maintain technical documentation, diagrams, and operational procedures.
Ability set defined goals and meet deadlines.
· Must demonstrate a willingness to learn and adapt to new applications and technology platforms.
· Ability to critically evaluate information from multiple sources and translate business needs into technical requirements.
· Thorough knowledge of system performance tuning, reliability practices, and operational best practices.
· Ability to develop and execute system backup and recovery procedures.
· Ability to work effectively with technical teams and business partners.
· Strong oral and written communication skills.
Required / Desired Skills
Skill | Required / Desired | Years of Experience |
Bachelor’s degree or higher | Required | |
AWS certification | Required | |
Strong hands-on experience with AWS (e.g., EC2, EFS, RDS, ALB, IAM, S3, Lambda | Required | 5 years |
Experience managing and troubleshooting Kubernetes/EKS (i.e., deployments, integrations, configuration) | Required | 5 years |
Experience with document generation or automation platforms (e.g., SmartDocuments, DocuSign CLM, Adobe PDF Services) | Required | 5 years |
Experience with Linux and Windows environments | Required | 5 years |
Scripting skills for system automation, configuration management, and troubleshooting | Required | 5 years |
Familiarity with Agile frameworks | Required | 3 years |
Experience with CI/CD framework and pipeline software such as Jenkins | Required | 3 years |
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