Title: Reasonable Accommodation Analyst - Remote
Mandatory skills:
Reasonable Accommodations,
case management,
accommodation requests, intake process,
HR, outbound calls,
case management system, case management software, case management tool
Description:
The Reasonable Accommodations Partner plays a key role in supporting the Reasonable Accommodations team by managing the initial engagement with colleagues requesting accommodations. This position is responsible for facilitating the intake process and overseeing a variety of tasks related to accommodation requests, including the review of supporting documentation and responding to inquiries.
Additional responsibilities may include leading and engaging in the interactive process with colleagues, applicants, leaders, and Human Resources when a colleague or applicant requests a workplace accommodation to perform the essential functions or to enjoy the benefits and privileges of employment due to a disability, pregnancy/pregnancy related condition, or sincerely held religious belief.
The Reasonable Accommodation Partner ensures compliance with the Americans with Disabilities Act (ADA/ADAAA), applicable federal and state laws, and company policies as they relate to accommodation requests due to physical or mental impairments, pregnancy or pregnancy-related conditions, religious beliefs, and circumstances involving domestic violence.
Duties
Ability to handle sensitive conversations with colleagues regarding their Reasonable Accommodation request. Maintain confidentiality. Must have the ability to work in a fast paced environment while maintaining a high degree of accuracy. Excellent communication skills, both written and verbal. Must have multitasking skills to manage outbound calls while documenting information received and handling case tasks which may include sending letters to colleagues who have disengaged from the interactive process. Use of a case management system for all steps in the process is required, so prior use of case management software is recommended.
Experience
Recommended experience in administering reasonable accommodation requests and an understanding of ADAAA preferred but not required. Discretion in dealing with confidential information. HR related experience a plus.
Education
High school / GED required
Notes:
Mon-Fri 8:00-4:30p or 8:30-5:00p
Remote with future possibility of onsite
Safety Sensitive
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.
Contact Details :
Account co-ordinator: Sridharan Marimuthu
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
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