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Sr Application Support Specialist - Data Platforms

Hybrid in Chicago, IL, US • Posted 9 hours ago • Updated 9 hours ago

Contract W2

Contract Independent

On-site

Depends on Experience

Javen Technologies, Inc

Fitment

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Job Details

Skills

SQL
EDW
Databricks
Fivetran
Tableau
Alteryx
Application Support
Support

Summary

Title: Sr Application Support Specialist - Data Platforms

Location: Chicago, IL

Duration: 12+ Months with possible extensions

Job Description: To provide for the deployment, maintenance, and support of bank data platforms and supporting applications. Installation, maintenance and troubleshooting of applications per user specifications. Interface with non-technical personnel in order to gather user requirements from business units. Responsible for collaborating with different areas of IT and handling escalated application support issues.

Key Responsibilities

Provide Tier II and Tier III production support for enterprise data platforms, including SQL Server based EDW, Databricks, Fivetran, Tableau, and Alteryx.
Monitor data production environments and triage, troubleshoot, and resolve incidents to meet SLAs and minimize business impact.
Execute and coordinate production deployments for Data and AI Engineering, including code and configuration promotions, following established change management and CAB processes.
Perform root cause analysis (RCA) for incidents and partner with data engineers to drive permanent remediation.
Support and repair data ingestion and processing pipelines, including job restarts, reruns, and connector remediation.
Troubleshoot data availability, data quality, and performance issues impacting reporting and analytics.
Own incident communications, including stakeholder updates, outage notifications, and postincident summaries.
Maintain and improve runbooks, SOPs, and operational documentation for common production scenarios.
Identify incident trends and recommend monitoring, alerting, and operational improvements.
Collaborate with data engineers, BI teams, DBAs, and business partners to ensure platform stability and reliability.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10334594
Position Id: 8956850
Posted 9 hours ago

Company Info

About Javen Technologies, Inc

Javen Technologies is a global information technology company providing consulting, and outsourcing services. Our global delivery model, innovative approach, and industry knowledge allow us to provide cost-effective services that enable our clients to enhance business performance through technology. Javen Technologies is firmly committed to keeping our client success as priority number one. The key to our successful track record is our dedication to information technology services and the strong partnerships we’ve built with our clients. We aim to deliver excellence through our people, knowledge, and methodologies.

We specialize in Web Technologies, IoT, Cloud, MOBILE, UI/UX, ML/AI, ERP, CRM, Data Warehousing, BIG Data, and System Integration.

Javen Technologies has the expertise and capacity to deliver top-quality technology solutions globally, and a proven track record of helping our clients transform their businesses giving them a competitive edge in today’s ever-changing marketplace.

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