Helpdesk Support Specialist
Abacus Service Corporation
Dice Job Match Score™
👾 Reticulating splines...
Job Details
Skills
- Service Desk Personnel or Helpdesk Support
- Network
- VPN
- Active Directory
- Phone or ipad
Summary
Position : Service Desk Personnel
Location : Nashville , TN
Client : State of TN
Position id : 65469
Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment
- Dice Id: 10122208
- Position Id: 65469
- Posted 15 hours ago
Company Info
Formed in 2004 by industry veterans, Abacus Service Corporation implemented guiding principles with best in industry processes and innovative technologies, to form an influential force in employment solutions. Abacus Service Corporation was founded in Farmington Hills, Michigan and has grown to become a nationwide presence with offices in 18 locations and two international offices. Through our locations, Abacus has been able to offer our clients cost effective and quality employment solutions regardless of the geographic coverage based on our successful strategies. Abacus is a privately held company with employees in 27 US states and four Canadian Provinces. Abacus is MBE and WBE certified nationally and upholds our commitment to diversity by adhering to a philosophy of recruiting employees from diverse backgrounds. Our extensive experience, passion to deliver the best in class solutions, and dedication to customer service has allowed Abacus to become the workforce ally of our clientele.
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