Senior ServiceNow Developer

Introduction:

As a Senior ServiceNow Developer, you will play a crucial role in our team by utilizing your expertise in ServiceNow development and customization. You will be responsible for configuring and troubleshooting ServiceNow modules, integrating with enterprise applications, and ensuring the smooth operation of our IT Service Management processes.

Responsibilities:

• Utilize your 5+ years of experience in ServiceNow development to configure and customize core application modules such as Service Catalog, Incident, Problem, and Change Request.
• Integrate ServiceNow with enterprise applications like SAP, Oracle, and Workday to streamline processes and data flow.
• Utilize ServiceNow Flows and IntegrationHub to automate workflows and improve efficiency.
• Troubleshoot any issues related to ServiceNow configuration and operation to ensure uninterrupted service.
• Collaborate with cross-functional teams to implement and maintain web portals and change request management processes.
• Contribute to the customization and enhancement of IT Service Management processes within the organization.

Requirements:

Required Skills:

• 5+ years of experience demonstrating sound working knowledge of ServiceNow’s core architecture and primary application modules such as Service Catalog, Incident, Problem, Change Request, Portal configuration, and customization.
• 5+ years of experience in ServiceNow development, configuring administration, operating, and/or troubleshooting experience.
• 5+ years of experience with ITSM products.
• 5+ years of experience integrating with enterprise applications such as SAP, Oracle, Workday, etc.
• 2+ years of experience utilizing ServiceNow Flows and IntegrationHub.
• 2+ years of Rest API experience.

Preferred Skills:

• Certified implementation specialist (ITSM).
• Integration experience with SAP Concur.
• Ability to communicate effectively (both orally and written) to various audiences.