Servicenow Technical Management Consultant (Architect) /Milpitas, CA or Ann Arbor, Arizona

Role Overview We are seeking a senior ServiceNow Technical Management Consultant to manage, architect, lead, and execute the enterprise ServiceNow platform. This role serves as the hands-on technical authority responsible for platform vision, roadmap, and delivery, with a strong focus on CMDB, CSM, SIR, ITSM, ITAM, integrations, and AI-driven capabilities. The consultant will drive platform engineering while leading technical teams and partnering closely with infrastructure, security, and enterprise stakeholders.
Key Responsibilities
Own ServiceNow platform including all the modules and architecture, technical strategy, and multi-year roadmap
Act as the technical authority for CMDB, CSM, SIR, ITSM and ITAM implementations
Architect and deliver an enterprise CMDB aligned to CSDM, including CI models, relationships, normalization, reconciliation, and data governance
Lead custom development for Discovery, Service Mapping, Event Management, and AIOps
Manage resources in the ITAM solutions covering hardware, software, SaaS, and cloud asset lifecycles
Design and govern integrations using Integration Hub, APIs, and event-based patterns
Execute end-to-end delivery from technical design through production deployment
Ensure platform performance, scalability, security, and upgrade readiness
Leverage ServiceNow AI capabilities such as Predictive Intelligence, Virtual Agent, AI Search, and Now Assist
Lead and supervise developers, business analysts, administrators, contractors, and system integrators
Conduct architecture, configuration, and code reviews and enforce platform standards
Partner with Cybersecurity, Identity, Server, Network, Datacenter, End User Computing, Procurement, Legal, and Asset Management teams
Translate business and operational requirements into scalable technical solutions

Minimum Qualifications
8 12+ years of hands-on ServiceNow platform experience
Proven enterprise delivery of CMDB, ITOM, and ITAM programs
Deep knowledge of ServiceNow data architecture, CI modeling, and service mapping
Strong experience with Discovery, MID Server design, integration, and automation
Advanced ServiceNow scripting and JavaScript skills
Experience leading technical teams and managing vendors or contractors
Strong execution mindset with accountability for delivery outcomes

Preferred Qualifications
ServiceNow certifications (CSA, CIS, CAD; CTA preferred)
Experience with AIOps and AI-enabled ServiceNow capabilities
Background in large-scale enterprise transformations or platform modernization
Senior-level consultant / technical leadership role with hands-on delivery responsibility