Dynamics 365 Enterprise AI Architect

Hybrid in Atlanta, GA, US • Posted 16 hours ago • Updated 16 hours ago
Full Time
No Travel Required
Hybrid
$160,000 - $200,000/yr
Company Branding Image
Fitment

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Job Details

Skills

  • Dynamics 365
  • Dynamics 365 Sales
  • Dynamics 365 Customer Service
  • Dynamics 365 CE
  • Microsoft Dynamics 365 Customer Engagement
  • Omnichannel for Customer Service
  • CCaaS
  • Enterprise Architecture
  • Solution Architecture
  • Microsoft Power Platform
  • Power Apps
  • Power Automate
  • Power BI
  • Microsoft Teams
  • Microsoft 365
  • Copilot Studio
  • Conversational AI
  • Virtual Agents
  • AI Architecture
  • Agent Assist
  • Sales Copilot
  • Workflow Automation
  • Azure
  • Azure API Management
  • Logic Apps
  • Azure Functions
  • Service Bus
  • Event Grid
  • API Architecture
  • Event-Driven Architecture
  • System Integration
  • Dataverse
  • Customer 360
  • Data Architecture
  • Data Governance
  • Data Lineage
  • Master Data Management
  • Privacy Controls
  • Observability
  • Security Architecture
  • Microsoft Entra ID
  • RBAC
  • Managed Identities
  • Azure Key Vault
  • Conditional Access
  • DevOps
  • ALM
  • Release Management
  • CRM Integration
  • ERP Integration
  • Telephony Integration
  • Voice Platforms
  • WFM
  • WEM
  • Contact Center Modernization
  • Sales Transformation
  • Customer Experience
  • CX Architecture
  • Revenue Optimization
  • Lead Management
  • Opportunity Management
  • Forecasting
  • Territory Management
  • Case Management
  • Routing Rules
  • Queues
  • Workstreams
  • Skills-Based Routing
  • Stakeholder Management

Summary

Job Title: Dynamics 365 Enterprise AI Architect
Salary: $160K $200K + 20% Bonus

No sponsorship available (including H1B, OPT, CPT)

Job Description:

We are seeking a Dynamics 365 Enterprise AI Architect to lead the enterprise architecture and target-state design for a Microsoft-based customer engagement and contact center ecosystem. This role focuses on Dynamics 365 Sales, Dynamics 365 Customer Service, Omnichannel, Copilot Studio, Azure, Power Platform, Teams, and Dataverse.

Key Responsibilities

  • Own end-to-end enterprise architecture for customer engagement and CCaaS platforms
  • Architect solutions across Dynamics 365 Sales, Customer Service, and Omnichannel
  • Design unified journeys: lead-to-opportunity, opportunity-to-close, case management, service resolution
  • Build AI-enabled solutions using Copilot Studio, conversational AI, virtual agents, and agent assist
  • Define Azure integration architecture (API Management, Logic Apps, Functions, Service Bus, Event Grid)
  • Lead integrations across ERP, telephony, identity, WFM/WEM, analytics, and enterprise systems
  • Define Dataverse data architecture, customer 360 models, governance, and analytics (Power BI)
  • Establish standards for security (Entra ID, RBAC, Key Vault), observability, and NFRs
  • Drive architecture governance, ALM, DevOps, and platform lifecycle
  • Partner with business and technology leaders on roadmap and execution

Requirements

  • 12+ years in enterprise or solution architecture
  • Deep expertise in Dynamics 365 Sales and Customer Service
  • Strong experience with Omnichannel and contact center (CCaaS) architecture
  • Hands-on experience with Power Platform, Azure, Microsoft Teams, Microsoft 365
  • Experience with Copilot Studio and AI-driven solutions
  • Strong background in API architecture and event-driven integration
  • Experience with Dataverse, data modeling, governance, and analytics
  • Strong stakeholder management and executive communication

Nice to Have:

  • Regulated industry experience (Financial Services, Insurance, Healthcare)
  • Azure, Power Platform, or Dynamics certifications
About Capgemini:
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of 22.1 billion.
Make it real | ;/div>
 
 
Life at Capgemini:
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: KANBAY
  • Position Id: 8984353
  • Posted 16 hours ago

Company Info

About Capgemini America, Inc.

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 325,000 team members more than 50 countries.

With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of 18 billion.
Get The Future You Want | www.capgemini.com

When you join Capgemini, you become a part of a diverse collective of freethinkers, entrepreneurs and experts, all working together to unleash human energy through technology, for an inclusive and sustainable future.

What we offer:
Experiences with challenge and impact
You will get a chance to work on complex global projects to make a broader impact by leveraging innovative portfolio offers from us. Unparalleled industry and sectorial expertise to foster your growth to give you the experiences you need to go further in your journey.

Freedom to explore and innovate
You will get opportunities to be bold, try new things and really make your mark. Our strategic partnership with technology leaders, award-winning Capgemini Research Institute and alliances with startups provides you with an ecosystem to innovate fueled by an entrepreneurial spirit.

A network of people to inspire you
From 7 people in 1967 to over 325,000 employees in more than 50 countries today, people are at the heart of everything we do. You ll belong to an inclusive network of people to learn from each other, share knowledge and be part of a global team.
Our culture of camaraderie and team spirit will enhance your experiences and your career with us.

An environment where you thrive
We are passionate about finding new ways technology can help us reimagine what s possible. Our people-driven culture, ethics and values will guide you to harness that energy source inside you to get the future you want. We are rated as the most ethical company to work in, 10 years in a row.

Learning for life
You will have access to an always-on learning ecosystem designed to spark your curiosity and fuel your imagination. We have partnered with some of the world's leading learning and development content providers to help you build skills of the future, today.

The flexibility to work your way
We give you the digital tools and flexibility to gain meaningful experiences and connections to build the ways of working that are right for you. Our collaborative and agile work environment supports you to drive your professional development in the most suitable conditions.

An opportunity to make the difference
Together, we fight exclusion, promote diversity, preserve natural resources, act on climate change and ensure equal opportunities. And we help our clients do it too. Our goal is to be carbon net-zero by 2030. Let s take on the challenge, together.

About Us
Headquartered in Paris, France and operates in more than 50 countries with 325,000 team-members.

About_Company_One
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