Oracle Field Service Cloud (OFSC) Consultant

Job Description:

We are seeking an experienced Oracle Field Service Cloud (OFSC) Consultant to design, implement, and support Oracle OFSC solutions. The ideal candidate will work closely with business stakeholders, functional teams, and technical teams to optimize field service operations, improve scheduling efficiency, and enhance customer experience.

Key Responsibilities:

• Implement, configure, and support Oracle Field Service Cloud (OFSC) solutions.
• Analyze business requirements and translate them into OFSC configurations and workflows.
• Configure resource management, capacity planning, routing, mobility, and work order lifecycle.
• Design and manage activity types, work zones, calendars, skills, and SLA policies.
• Integrate OFSC with upstream/downstream systems such as Oracle ERP, Oracle Service Cloud, CRM, or third-party applications.
• Configure OFSC Mobility for field technicians.
• Monitor system performance and optimize scheduling and dispatch processes.
• Provide production support, troubleshooting, and issue resolution.
• Prepare functional documentation, solution designs, and user training materials.
• Collaborate with cross-functional teams to ensure successful project delivery.

Required Skills & Qualifications:

• Strong hands-on experience with Oracle Field Service Cloud (OFSC).
• Experience in OFSC configuration, implementation, and support.
• Good understanding of field service business processes (dispatch, scheduling, workforce management).
• Experience with integrations using REST/SOAP APIs.
• Knowledge of Oracle Service Cloud / Oracle ERP / CRM integrations is a plus.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and manage multiple priorities.