Service Desk Analyst Opportunity

Description Description: Job Description - Become part of the IT Support organization as a member of the Tier I IT Support Team. Work on employee IT tickets at a Tier I level to ensure timely resolution or escalation. Ensure all IT tickets are worked or routed appropriately as defined by the team guild lines. Maintain concise documentation for tickets, knowledgebase articles, etc., across multiple systems as needed. Must consistently provide a positive customer service experience whether in-pers

Summary The Help Desk Technician must be able to work with users of varied technical ability and have strong troubleshooting, communication, documentation, and interpersonal skills. Please submit your application by no later than 45 days following the posted date. Applications received after this date may not be considered. Required Education & Experience Associate's degree, technical training school completion, or equivalent work experience.Minimum of 1 year technical help desk experience.Cap

Complete Description: Provides advanced Epic EHR support across 13 facilities. Fully remote, 1st shift (7AM-3:30PM EST). Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient-care systems. The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to

GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions. This position is