Analyst
Job Summary
We are seeking a detail-oriented and customer-focused Analyst to support the Third-Party Risk Management (TPRM) clearance process. This role serves as a central point of coordination between business engagement teams, procurement specialists, third parties, and internal risk teams.
The analyst will guide stakeholders through the TPRM process, communicate clearance requirements, route requests to the appropriate risk teams, monitor progress, and provide timely status updates to ensure requests move forward efficiently.
This is a coordination and service-oriented role. The analyst will not conduct risk assessments or make risk determinations. Risk assessments are performed by the designated risk teams.
Key Responsibilities
Serve as the primary point of contact for engagement teams, procurement specialists, and third parties regarding TPRM requests.
Guide stakeholders through the TPRM clearance process by explaining requirements, expected timelines, and next steps.
Proactively communicate request status, pending actions, and updates to relevant stakeholders.
Route TPRM requests and supporting information to the appropriate internal risk teams.
Conduct regular follow-ups with stakeholders and risk teams to drive requests toward completion.
Identify stalled, delayed, or high-priority requests and escalate them to the appropriate leadership.
Manage a high-volume portfolio of active TPRM records while prioritizing tasks based on urgency, business impact, and deadlines.
Coordinate contract lifecycle activities, including renewals and end-of-performance withdrawals.
Enter, update, and maintain accurate information in TPRM Gateway and other related systems.
Review the DESC system to check for restricted entities as part of the established process.
Maintain complete and accurate documentation to support reporting, recordkeeping, and data audits.
Provide consistent, professional, and customer-focused support throughout the clearance process.
Required Skills and Qualifications
Experience in a customer-facing, service desk, intake coordination, business operations, or project/program support role.
Excellent verbal and written communication skills.
Ability to communicate effectively with stakeholders at different organizational levels.
Strong organizational and time-management skills.
Proven ability to manage multiple requests and competing priorities in a high-volume environment.
Strong follow-up, coordination, and escalation skills.
High attention to detail and accuracy when maintaining records and documentation.
Ability to understand business requirements and communicate information clearly.
Proficiency in Microsoft Office applications, particularly Outlook, Excel, and PowerPoint.
Ability to work independently and collaborate effectively with cross-functional teams.
Preferred Qualifications
Bachelor's degree in Supply Chain Management, Procurement, Business Administration, or a related field (not mandatory).
Experience in procurement, supply chain operations, vendor management, or contract administration.
Exposure to vendor onboarding or third-party management processes.
General understanding of Third-Party Risk Management (TPRM) concepts.
Familiarity with workflow management, ticketing, intake, or case management tools.
Experience managing contract renewals, vendor records, or lifecycle-related activities.
Key Competencies
Customer service and stakeholder relationship management.
Business communication and coordination.
Request tracking and workflow management.
Prioritization and deadline management.
Problem-solving and escalation management.
Documentation and data accuracy.
Cross-functional collaboration.
Important Role Clarification
This position focuses on coordinating the TPRM clearance process and facilitating communication between business users, procurement teams, third parties, and risk teams. The analyst is responsible for tracking requests, routing information, following up, and keeping stakeholders informed.
Performing risk assessments, evaluating controls, or making risk-related decisions is not part of this role.
Ideal Candidate Profile
The ideal candidate will have a background in customer service, business operations, procurement coordination, vendor onboarding, service desk support, or project coordination. Candidates with strong communication, organization, follow-up, and stakeholder management skills are preferred. Direct TPRM experience is an advantage but is not mandatory.
