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IT Support Specialist

• Posted 5 hours ago • Updated 1 hour ago

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Job Details

Skills

Active Directory
DHCP
Dynamic Host Configuration Protocol.

Summary

Job Title: IT Support Specialist 3

Location: Conyers, GA (Onsite In Person Only)
Duration: 05/04/2026 06/30/2026

Job Summary:

We are seeking an experienced IT Support Specialist 3 to support and maintain critical business applications and IT infrastructure. The ideal candidate will provide hands-on technical support, troubleshoot production issues, manage cloud-based environments, and ensure optimal system performance. This role requires a proactive individual who stays current with emerging technologies and delivers efficient IT solutions.

Key Responsibilities:

Provide technical support for desktops, laptops (Windows 10/11), scanners, printers, and other peripheral devices.
Monitor and manage ServiceNow ticket queues, ensuring timely resolution and user follow-up.
Troubleshoot hardware, software, and TCP/IP network issues.
Support and maintain Active Directory, including DNS, DHCP, and Group Policy.
Assist in maintaining scalable and cost-efficient cloud environments.
Design, build, and support cloud-based applications and infrastructure.
Utilize automation and provisioning tools such as AWS CLI and Terraform.
Perform incident management, root cause analysis, and post-incident reviews.
Support A/V systems, video conferencing tools, and other DDS applications.
Recommend hardware and software improvements based on organizational needs.
Collaborate with IT teams to enhance system performance and reliability.
Ensure data security, minimize downtime, and improve operational efficiency.

Required Qualifications:

Bachelor's degree in IT, Computer Science, or related field
OR Associate degree with 5+ years of experience
OR Equivalent relevant experience
2 3+ years of IT support experience
Strong knowledge of network troubleshooting
Experience with Active Directory (DNS, DHCP, Group Policy)
Hands-on experience with desktop support and system troubleshooting
Experience using ServiceNow (minimum 2 years)
Experience resolving TCP/IP issues
Experience with AWS CLI, Terraform, or similar tools
Mandatory certification: CompTIA A+, Network+, Cloud+ or equivalent

Preferred Skills & Competencies:

Strong problem-solving and analytical skills
Excellent communication and customer service skills
Ability to work in a fast-paced, team-oriented environment
Experience supporting A/V systems and video conferencing tools
Knowledge of cloud computing best practices
Ability to identify trends and recommend improvements

Additional Requirements:

Must be local to Metro Atlanta
Must work onsite (no remote option)
Certification documentation must be provided

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10109301
Position Id: 2026-18536
Posted 5 hours ago

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