IT Manager, System Enablement Manager (SFDC)

Job Title: IT Manager, System Enablement Manager (SFDC)

Location:  Scottsdale, AZ

Duration: Fulltime

Industry: Information Technology – Computer & Network Security

Job Category: Information Technology – System Integration

ABOUT THE JOB:

• The System Enablement Manager is responsible for executing an enterprise enablement strategy that drives system adoption and user proficiency across the organization.
• This role partners cross functionally to identify gaps and business goals and optimizes Salesforce products and tools to support those areas. 
• The manager supports major project rollouts through proactive enablement and provides hands on, virtual or on-site guidance as needed to ensure successful adoption of new business processes.

WHAT YOU’LL BE DOING:

• Manage enablement support:
• Manage virtual and onsite support team to support deployments including developing content, assessing readiness, delivering training, monitoring hypercare, and providing hands-on guidance. 
• Deploy Salesforce features to guide users and improve compliance:
• Define the roadmap for system enablement across all functions.
• Lead the implementation of Salesforce-native tools such as In-App Guidance, Guidance Paths, and Knowledge to enhance user experience and enforce process standards. Establish KPIs tied to enablement outcomes.
• Drive cross-functional collaboration and governance:
• Facilitate cross-functional collaboration teams to ensure enablement efforts are synchronized with broader business initiatives.
• Establish governance frameworks for content lifecycle, release management, and change management, maintaining transparency and accountability.
• Collaborate on process improvement and continuous improvement initiatives:
• Partner with business stakeholders to integrate system enhancement into functional training plans, ensuring that system changes align with commercial & operational needs.
• Work closely with SDFC system releases and development and project teams to understand upcoming system enhancements to support smooth rollout.

EDUCATION AND QUALIFICATIONS:

• Bachelor’s degree or 5+ years combined experience in enablement or technical training roles
• 5+ years progressive experience managing both people and processes 

Best Regards,

Ashish Singh

Truehire Staffing,

5900, Balcones Drive Suit 100, Austin, TX, 78731

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