Help Desk Analyst 1 at DE

Position: Help Desk Analyst 1
Location: Wilmington, DE (19802)
Client: State of Delaware
Duration: 12+ Months

Job Description:
We are seeking a Help Desk Analyst to provide technical assistance and support to end users for hardware, software, and systems. The ideal candidate will resolve issues, provide hands-on support, and ensure high-quality customer service in a team environment.

Key Responsibilities:

• Provide level 1 support for computer software, hardware, and operating systems.
• Troubleshoot and resolve software and hardware problems.
• Communicate effectively with both technical and non-technical users.
• Utilize call-tracking software to document issues and resolutions.
• Maintain knowledge of industry trends and standards.

Technical Skills:

• Proficiency in MS O365 and Adobe Acrobat.
• Experience with Dell hardware.
• Familiarity with ServiceNow or similar ticketing systems.
• Strong troubleshooting skills for both software and hardware.
• Excellent customer service and communication abilities.

To Apply: Please send your resume to with the subject "Resume Submission" for immediate attention.