Epic Training Manager

Title: Epic Training Manager
Location: Remote
Contract (W2)

Leads the enterprise Epic training program across DSOHF, overseeing training strategy, curriculum, staff, readiness, and effectiveness for Epic implementations, upgrades, workflow changes, and ongoing optimization.

Key Responsibilities

•                    Lead and manage the Epic training team, including trainers, curriculum development, and training operations.

•                    Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.

•                    Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.

•                    Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.

•                    Establish training plans, schedules, communications, and readiness milestones for system changes.

•                    Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.

•                    Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.

•                    Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.

•                    Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.

•                    Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.