Remote ServiceNow Solution Architect (Max Rate: $60/hr)


Key Infotek LLC
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Job Details
Skills
- ServiceNow
- ITSM
- Agentic AI
- JavaScript
- GlideScript
- HTML
- CSS
- ITOM
- ITAM
- CSM
Summary
Title : ServiceNow Solution Architect
Location :USA Remote
Rate $60/hr - MAX
Exp: Overall 12+ years of experience
Required Skills & Experience:
Education: Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field.
ServiceNow Experience:
10+ years of extensive hands-on experience as a ServiceNow Developer and/or Architect.
8+ years of in-depth experience with ServiceNow ITSM modules (Incident, Problem, Change, Request, Service Catalog, CMDB, Knowledge Management).
AI Experience:
3+ years of practical experience implementing, architecting, and configuring Generative AI features within ServiceNow, with specific expertise in Now Assist capabilities.
Proven experience applying and conceptualizing Agentic AI principles to build intelligent automation solutions.
Technical Proficiency:
Deep understanding of ServiceNow platform architecture, design patterns, and best practices.
Strong proficiency in JavaScript, GlideScript, HTML, CSS, and REST/SOAP APIs.
Solid understanding of ITIL principles and their practical application within an enterprise environment.
Experience working in Agile/Scrum development methodologies.
Leadership & Communication:
Exceptional analytical, problem-solving, and critical thinking skills with a strong aptitude for innovation in AI.
Superior communication (written and verbal), presentation, and interpersonal skills, with the ability to articulate complex technical and architectural concepts to diverse audiences.
Proven ability to lead technical discussions, influence decision-making, and successfully drive initiatives.
Preferred Qualifications:
ServiceNow Certified Master Architect or Certified Technical Architect.
ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).
ServiceNow Certified Implementation Specialist (CIS) in ITSM and/or other relevant modules.
Certification or demonstrable experience with ServiceNow's AI/ML capabilities (e.g., Predictive Intelligence, Virtual Agent, Now Assist).
Experience with Natural Language Processing (NLP) and Large Language Models (LLMs), including fine-tuning or prompt engineering.
Familiarity with cloud platforms (AWS, Azure, Google Cloud Platform) and integrating cloud services with ServiceNow for AI workloads.
Experience with other ServiceNow modules (e.g., ITOM, ITAM, CSM).
Experience with scripting languages like Python for data processing, AI model integration, or advanced automation.
- Dice Id: 91131991
- Position Id: 9026686
- Posted 14 hours ago
Company Info
Key Infotek LLC, founded in 2017 in Wyoming-USA, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in USA, Canada & India. Our team comprises of IT professionals, with in-depth knowledge of business promotion and marketing that came from years of practical experience. Each of us has served credible organizations and finally joined hands to serve businesses through this new establishment.


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