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Service Desk Support Analyst (Remote with occasional planned onsite meetings)

Hybrid in Saint Paul, MN, US • Posted 2 days ago • Updated 2 days ago

Contract W2

12 Months

Hybrid

Depends on Experience

Fitment

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Job Details

Skills

Windows
macOS administration
Microsoft 365
Active Directory
Endpoint

Summary

Job Description Service Desk Support Analyst

Location: Saint Paul, Minnesota (Remote with occasional planned onsite meetings)

Schedule: Monday Friday, 8-hour shift between 6:30 AM and 5:00 PM (start time assigned after onboarding).

Work Location

This position is primarily remote. The selected resource will work remotely during regular business hours while providing Service Desk support to users. Occasional on-site meetings may be required, and any on-site attendance will be scheduled in advance . The candidate must be able to attend these planned meetings if requested.

Job Responsibilities

Provide IT Service Desk support to approximately 5,000 end users.
Resolve password resets, account unlocks, and access-related issues.
Troubleshoot Windows, macOS, Microsoft 365, VPN, printers, and desktop hardware/software.
Log, document, troubleshoot, and resolve incidents and service requests.
Escalate issues to appropriate support teams when required.
Maintain accurate ticket documentation and knowledge base articles.
Follow IT security and identity verification procedures.
Meet established service response objectives (RSOs).

Required Qualifications

High School Diploma/GED with 4+ years of Technical Support experience.

Associate's Degree substitutes for 2 years.
Bachelor's Degree substitutes for all 4 years of required experience.

Strong customer service and communication skills.
Ability to diagnose and resolve desktop and application issues efficiently.

Preferred Skills

Windows and macOS administration and troubleshooting.
Microsoft 365 support.
Active Directory and Group Policy.
TCP/IP, DNS, DHCP, VPN fundamentals.
Endpoint security tools.
ITIL-based incident management.
Ability to prioritize multiple service tickets in a fast-paced environment

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10476791
Position Id: 9049755
Posted 2 days ago

Contact the job poster

Jason Rose

Recruiter @ Global Solutions Group

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