Customer Service Support Level 2 - Houston, TX (Hybrid)

Hybrid in Houston, TX, US • Posted 10 hours ago • Updated 10 hours ago

Contract W2

Hybrid

$17/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Customer Service

Summary

Hi,

Please review the below Job Description and share the updated resume if interested.

Job Title: Customer Service Support Level 2
Location: Houston, TX (Hybrid after training)
Email -

Client: Rockwell Automation

Job Summary:

Provide customer service support by handling order processing, resolving customer issues, and coordinating with internal teams.

Key Responsibilities:

Process and schedule customer orders based on urgency
Handle order entry, cancellations, returns, and RMAs
Resolve customer queries via phone and email (US & Canada)
Coordinate with sales, shipping, and internal teams
Assist customers with B2B portals
Suggest product alternatives and retain cancellations
Maintain and update customer account information

Requirements:

1 2 years of customer service experience
Strong communication and problem-solving skills
High School diploma required
Ability to follow procedures and handle routine tasks

Additional Info:

Shift: Mon Fri, 8 AM 5 PM
Hybrid option after training
No visa sponsorship

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91008812
Position Id: 8923997
Posted 10 hours ago

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