iQuasar is seeking to fill the position of Business Process Analyst Senior for our customers in Washington, DC. At iQuasar, we strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, matching 401k plan, and other benefits given below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity.
One of our Clients in Washington, DC needs a Business Process Analyst Senior for a permanent position.
- Position: Business Process Analyst Senior
- Location: Washington, DC
- Position Type: Full-time
- Clearance: DHS CBP Public Trust
Summary:
The Business Process Analyst supports the U.S. Customs and Border Protection (CBP) Office of Trade (OT), Investment Analysis Office (IAO), by providing management consulting services focused on business process improvement, modernization, and transformation. The position works closely with CBP personnel and senior leadership to assess complex business and operational processes, gather and refine requirements, document current-state processes, develop recommendations, and support implementation planning.
This high-visibility, in-person role supports enterprise-wide process integration, performance measurement, operational transformation, and continuous improvement initiatives designed to increase organizational efficiency, effectiveness, and mission outcomes. Level II personnel may lead business process improvement and transformation activities and teams.
Essential Functions
- Apply business process improvement, modernization, and transformation principles, approaches, and methodologies to increase efficiency and effectiveness in financial and operational management
- Lead or participate as a member of teams conducting business process improvement and transformation initiatives
- Lead analyst teams and workstreams
- Interface regularly with CBP personnel, including Office of Trade executives and senior leadership from other CBP offices
- Assess process performance within complex environments involving relationships among financial, staffing, support, and operational processes and outcomes
- Collect, analyze, document, and refine business and technical requirements through interviews, surveys, working sessions, focus groups, and stakeholder meetings
- Document current-state operational, business, and data processes and develop recommendations for process enhancements
- Support the design and implementation of new business processes and enhancements to existing processes
- Maintain RAID logs identifying risks, assumptions, issues, and dependencies across multiple workstreams
- Coordinate among multiple project teams to support enterprise-wide integration of business process reengineering efforts
- Facilitate requirements-gathering sessions, stakeholder meetings, and project status meetings with client leadership
- Assist management in establishing clear and quantifiable goals, objectives, requirements, performance measures, and metrics
- Ensure proposed process improvements align with strategic objectives and comply with applicable policies, rules, and regulations
- Develop realistic and practical implementation plans supporting process and operational transformation
- Conduct organizational studies, evaluations, work simplification activities, and measurement studies
- Prepare operations, training, process, and procedural documentation to support implementation and improved organizational performance
- Support technology scouting activities to identify innovative tools and capabilities that may enhance business operations
- Apply Microsoft SharePoint, Power BI, and Power Apps, as applicable, to support data analytics, business intelligence, visualization, and reporting of key program performance metrics
- Develop executive briefings, process documentation, analyses, and actionable insights to support leadership decision-making and continuous improvement.
Required Education & Experience
- Bachelor’s degree required
- Relevant professional experience within the source-defined 3–10 year experience range, and team/workstream leadership responsibilities
- Experience assessing business and operational process performance in complex, cross-functional environments
- Experience collecting, documenting, analyzing, and refining business and technical requirements
- Experience supporting business process improvement, modernization, transformation, or reengineering initiatives
- Experience facilitating stakeholder meetings, requirements sessions, interviews, workshops, or similar working sessions
- Experience developing practical implementation plans and process documentation
- Basic understanding of data analytics and data platforms preferred
- Experience with Microsoft SharePoint, Power BI, and Power Apps preferred
- Must be local to the Washington, DC metropolitan area.
An Equal Opportunity Employer
iQuasar LLC is a proud partner of the Military Spouse Employment Partnership (MSEP) and the Virginia Values Veterans (V3) Program, reflecting our strong commitment to supporting military spouses, veterans, and inclusive hiring practices. We are an Equal Opportunity Employer and do not discriminate based on race, religion, color, national origin, political affiliation, sex, sexual orientation, gender identity, age, marital/parental/veteran status, disability, genetic information, membership in an employee organization, retaliation, military service, non-merit factors, or any other characteristics protected by applicable law.
