Sr Product Manager

• Posted 5 days ago • Updated 1 day ago

Full Time

On-site

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Telecommunications
Electronic Commerce
Roadmaps
Articulate
Collaboration
Product Engineering
Clarity
Customer Experience
KPI
Reporting
Product Management
Business-to-business
Customer Support
Service Delivery
Shipping
Value Engineering
Management
Communication
Customer Facing

Summary

{"description": " Title : Sr Product Manager
Location: San Francisco Bay Area or Nashville, TN

At Asurion, we serve 300M+ customers globally. Our success as a B2B2C company is built on strong B2B relationships with the world's largest consumer brands who give us the opportunity to deliver world-class experiences to their customers daily. Asurion's Lifecycle Care Product Team is responsible for growing B2B client value by improving program performance, accelerating time-to-value, optimizing customer experiences, and modernizing how we bring products to the world's largest consumer brands - spanning tech, telecom, e-commerce.

We're at an inflection point: evolving to a scalable product platform that can onboard new partners faster, support more diverse program configurations, and drive measurable improvements in cost, conversion, and customer experience.

This team sits at the intersection of enterprise complexity and modern product craft. We're looking for a Lifecycle Care Product Manager who has worked in environments where the hard part isn't just building - it's defining what to build when requirements come from multiple stakeholders, systems are evolving, and the answer isn't always a new feature.

What You'll Do

You'll work across multiple engineering and platform teams to define scalable solutions, establish integration patterns, and ensure our products deliver real business outcomes for B2B clients and their end-customers.

Own Product Definition for Scalable Client Programs

Define integration patterns and platform capabilities that work across diverse client programs - not just one-off solutions
Make roadmap decisions around integrations and supported configurations, grounded in data, technical feasibility, and client impact
Articulate a strong product viewpoint, grounded in client discovery, and influence shared prioritization across engineering, commercial, and operations
Translate insights and innovations from Asurion's consumer experience teams into scalable B2B product capabilities that drive partner adoption and program performance

Drive Discovery and Execution Across Product and Commercial Teams

Lead structured discovery to validate client problems before committing engineering effort
Work across product, engineering, and commercial teams to ship - owning requirements clarity, tradeoff decisions, and launch quality
Run experimentation where appropriate to optimize conversion, cost-to-serve, and customer experience across a large, diverse client base

Connect Product Work to Business Outcomes

Define and own KPIs tied to real client and business impact (e.g., time-to-live, time-to-value, cost-to-serve, retention)
Use data and client feedback to drive iteration, not just post-launch reporting
Partner with operations, client solutions, and commercial teams to ensure what ships actually lands

What You Bring

7+ years of Product Management experience in enterprise B2B, ideally in environments with complex integration, configuration, or multi-stakeholder delivery. Exposure to customer support, service delivery, or similar operationally complex verticals is a plus.
Experience owning product definition in environments where requirements come from multiple stakeholders (commercial, engineering, operations) and need to be synthesized - not just executed
Track record of shipping integration-heavy or configuration-driven products across multiple engineering teams
Comfort with ambiguity: you've worked in organizations where the product operating model itself was still being defined
Strong data instincts - you use metrics to make decisions and to tell the story of why something worked or didn't
Clear, direct communication skills - written and verbal - with the ability to influence without authority

Why Join Us?

Drive tangible impact for Asurion's most strategic global client programs
Work on products that touch millions of customers and multiple global ecosystems
Be a key player in a high-performance, client-facing enterprise

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90922487
Position Id: 24041629
Posted 5 days ago

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