Job#: 3039967 Job Description: Apex Systems is hiring an Applications Administrator focused on ServiceNow CMDB / Configuration Management for a large Healthcare client.
Location: Fully remote anywhere in the United States.
*YOU MUST BE AUTHORIZED TO WORK IN THE US WITHOUT SPONSORSHIP.
8-month contract with possibility to extend or convert.
Role Overview
The Senior Applications Administrator for ServiceNow CMDB / Configuration Management is responsible for ensuring the accuracy, reliability, and operational health of the organization's ServiceNow CMDB and related ITIL processes. This role balances technical administration of the ServiceNow platform with ITIL-driven governance and process enablement. The ideal candidate is a ServiceNow-savvy technologist with a strong understanding of ITIL v4, capable of improving CMDB maturity, mentoring teams, and supporting strategic initiatives tied to IT operations, compliance, and risk management.
Key Responsibilities
- Administer and configure the ServiceNow CMDB, including CI classes, attributes, relationships, and the CMDB Data Model (CSDM preferred).
- Manage and support ServiceNow Discovery, MID servers, credentials, probes, and patterns.
- Maintain integrations with various data sources such as SCCM/MECM, Intune, JAMF, Tanium, and cloud platforms.
- Serve as a subject matter expert for ITIL Configuration Management, ensuring practices align with ITIL v4 guidelines.
- Partner with Change, Incident, Problem, and Asset teams to ensure the CMDB supports impact analysis, root-cause visibility, and dependency mapping.
- Monitor CMDB health metrics (completeness, compliance, correctness) and lead remediation efforts.
- Produce dashboards and reports for technical teams, leadership, and audit partners.
- Act as a liaison between infrastructure, application owners, ITSM, and security teams to resolve CI data issues.
- Mentor junior team members and provide guidance on CMDB usage, data modeling, and ITIL processes.
Required Qualifications
Education: A Bachelor's degree is required, preferably in a quantitative or business field such as statistics, mathematics, engineering, or computer science.
Experience: 5+ years of experience supporting ServiceNow in an enterprise environment, including specific experience with CMDB administration.
Technical Skills:- Strong knowledge of ServiceNow CMDB, Discovery, and integration principles.
- Practical understanding of the Common Service Data Model (CSDM) and its support for ITSM/ITOM.
- Experience administering integration workflows, MID Servers, APIs, and ETL pipelines.
- Solid understanding of IT infrastructure components (servers, networks, cloud, containers).
- Familiarity with ServiceNow components such as Transform maps, Script includes, Business rules, Scheduled jobs, and Flow Designer.
- Strong analytical and troubleshooting skills related to CI data accuracy and reconciliation.
Preferred Qualifications
- ServiceNow CSA (Certified System Administrator).
- Additional ServiceNow certifications such as Discovery, ITOM Fundamentals, CMDB, or IntegrationHub.
- ITIL v3/v4 Foundation certification.
- Experience with hybrid or cloud environments (AWS, Azure, Kubernetes).
- Scripting experience with JavaScript for ServiceNow, PowerShell, or Python.Hi tea
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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