Field Representative- Reno, Nevada- Remote

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

The role of the Provider Field Service Representative (FSR) is to act as a liaison between Gainwell Technologies, Nevada Medicaid/ Nevada Health Authority (NVHA), and the Medicaid provider community. The role requires a combination of analytic and communicative skills, representing Gainwell Technologies and NVHA to assist Medicaid enrolled providers with Medicaid training, research, and assistance in resolving issues. The FSR must be able to work independently while meeting short deadlines and ensuring timely communications with all parties. FSRs must present themselves professionally in all interactions with the providers, client, etc. The FSR position reports directly to the Provider Relations Manager.

Your role in our mission

• Support providers with claims, enrollment, prior authorizations, and related research
• Resolve escalations and handle complex or unique issues independently
• Conduct provider outreach (welcoming, corrections, reminders) and build strong relationships
• Deliver trainings/workshops (1:1 and group) and present at association meetings and Medicaid conferences
• Develop training materials and presentations
• Identify process improvements and apply sound judgment within established policies

What we're looking for

• Bachelor's degree or equivalent healthcare experience required
• Minimum 2 years' experience with Medicaid, Medicare, or commercial insurance
• Knowledge of Medicaid processes, including enrollment, authorizations, claims, and payments
• Experience in healthcare and/or training facilitation
• Strong written and verbal communication skills
• Excellent customer service skills
• Successful completion of Nevada fingerprinting and federal background check

What you should expect in this role

• Remote position, MUST be able to work 8-5 PST.
• Ability to travel as needed (up to 10%)

The pay range for this position is $51,700.00-$73,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.