Selby Jennings
Selby Jennings

VP of Customer Success

Manhattan, US • Posted 2 days ago • Updated 2 days ago
Full Time
On-site
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Production Support
  • Finance
  • Customer Relationship Management (CRM)
  • Customer Communications
  • API
  • Enterprise Integration
  • Authentication
  • SQL
  • Amazon Web Services
  • Microsoft Azure
  • Cloud Computing
  • SaaS
  • JIRA
  • Workflow Management
  • Issue Resolution
  • Reporting
  • Incident Management
  • Root Cause Analysis
  • Leadership
  • Management
  • Account Management
  • Customer Satisfaction
  • Operational Efficiency
  • Service Delivery
  • Financial Services
  • Banking
  • Enterprise Software

Summary

  • Must be based in the Continental United States
  • 10+ years of Client Success, Client Services, Technical Account Management, Production Support, or Enterprise Support
  • Experience supporting banks, wealth managers, broker-dealers, RIAs, fintechs, or other financial institutions
  • Experience managing strategic enterprise client relationships and executive stakeholders
  • Experience leading Quarterly Business Reviews (QBRs), service reviews, and client governance meetings
  • Strong background managing client escalations, production issues, and customer communications
  • Experience serving as the primary escalation point during critical incidents and service disruptions
  • Strong API and enterprise integration experience
  • Experience troubleshooting APIs, connectivity issues, authentication issues, and data integrations
  • SQL experience for troubleshooting and investigation purposes
  • AWS and/or Microsoft Azure experience
  • Experience supporting cloud-hosted SaaS platforms and enterprise software products
  • Experience with Jira or similar ticketing and workflow management systems
  • Experience investigating support tickets, reviewing logs, and coordinating issue resolution
  • Experience owning support SLAs, support metrics, escalation procedures, and operational reporting
  • Strong understanding of incident management, root cause analysis, and service reliability
  • Experience partnering closely with Engineering, Product, Infrastructure, and Operations teams
  • Ability to communicate technical issues to both technical and non-technical stakeholders
  • Leadership experience managing support, client success, technical account management, or service delivery teams
  • Hands-on leader who remains actively involved in escalations, troubleshooting, and support operations rather than acting as a pure people manager
  • Experience supporting mission-critical production environments and highly regulated enterprise customers
  • Proven track record improving customer satisfaction, operational efficiency, support processes, and service delivery outcomes
  • Must be authorized to work in the United States without current or future sponsorship requirements
  • Company cannot provide visa sponsorship now or in the future
  • Financial services, banking technology, wealth technology, or enterprise software experience strongly preferred
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90922487
  • Position Id: 24991484
  • Posted 2 days ago
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.