Technology Manager- Adobe Services

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Job Function:
Technology Enterprise Strategy & Security

Job Sub Function:
Multi-Family Technology Enterprise Strategy & Security

Job Category:
People Leader

All Job Posting Locations:
Raritan, New Jersey, United States of America

Job Description:

We are seeking a Manager, Adobe Services, to support the strategy, delivery, and operations of enterprise Adobe technologies including Adobe Creative & Document Cloud, Adobe Sign SaaS (GxP), Internal Certificate Authority/S-MIME, and associated processes and technologies.

The Manager will drive day-to-day execution, DevOps delivery, operational excellence, compliance, and cross functional collaboration across the Adobe ecosystem. This is a hands-on leadership role supporting service reliability, business value, and continuous improvement.

Key Responsibilities - What You'll Do

Support Adobe Service Portfolio Operations

• Execute day-to-day administration and maintenance of Adobe Creative Cloud, Document Cloud, and Adobe Sign SaaS.
• Manage user provisioning, license assignments, usage monitoring, and troubleshooting.
• Maintain process documentation and keep asset inventories current.

Translate Strategy into Executable Work

• Break down strategic roadmap items into actionable tasks for the engineering/operations teams.
• Conduct feasibility assessments for enhancements and provide data inputs to guide prioritization.
• Research new features, improvements, and cost optimization opportunities.

Execute DevOps & Agile Delivery Activities

• Manage sprint backlogs, user stories, acceptance criteria, and sprint reporting.
• Support automation workflow/scripts, and operational runbooks.
• Lead or co-lead standups, demos, or retros for smaller workstreams.

Perform Compliance & Governance Tasks

• Execute required testing (IQ/OQ/PQ), documentation updates, validation steps, and change records.
• Maintain compliance logs (GxP, SOX, HIPAA) and support evidence gathering during audits.
• Track NCR/CAPA items and drive closure in collaboration with Quality teams.

Coordinate with Business & Technical Stakeholders

• Serve as the day-to-day contact for Procurement, ISRM, Legal, Privacy, Desktop Engineering, Finance, and other partner teams.
• Prepare analysis and documentation for vendor discussions and provide subject matter input.
• Communicate operational updates, risks, and timelines to stakeholders.

Provide Team Support & Knowledge Leadership

• Mentor junior analysts/engineers on tools, practices, and processes.
• Lead knowledge sharing, documentation, and onboarding sessions.
• Act as a point of escalation for operational or technical issues.

Drive Operational Excellence at the Execution Level

• Monitor operational KPIs (uptime, performance, ticket SLAs, license utilization).
• Prepare operational dashboards and reports for leadership review.
• Execute various sized projects or workstreams, ensuring delivery on time and within scope.

Qualifications

Required

• Education: Bachelor's degree required; advanced degree preferred.
• Experience: 8+ years of IT experience with 5+ years supporting SaaS or Adobe related technologies.
• Technical Expertise: Experience with Adobe Creative Cloud, Document Cloud, and Adobe Sign SaaS technologies. Experience with REST APIs, Azure, Entra ID, Windows endpoint/application management. Familiarity with automation tools such as Bitbucket, PowerShell, PowerApps, Python, and/or AWS Functions.
• Compliance Knowledge required: Knowledge of compliance frameworks including GxP, HIPAA, SOX, and PIIT2/T3.
• Strong communication skills for technical and non-technical audiences.
• Demonstrated ability to manage multiple priorities in a dynamic environment.

Preferred

• ITIL framework knowledge or certification.
• Experience supporting enterprise scale software deployment or identity lifecycle automation.

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Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:
Crisis Management, Cyber Security Assessments, Developing Others, Enterprise Application Integration (EAI), Enterprise IT Governance, Global Market, Inclusive Leadership, Information Security Management System (ISMS), Information Security Risk Management, Information Security Strategic Roadmaps, Information Technology Strategies, Interpersonal Influence, IT Security Administration, Leadership, Resource Allocation, Security Architecture Design, Security Monitoring, Team Management

The anticipated base pay range for this position is :
The anticipated base pay range for this position is: $117,000- $201,250

Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave - 10 days Volunteer Leave - 4 days Military Spouse Time-Off - 80 hours Additional information can be found through the link below.