IT Support Technician

DK Consulting Overview: Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting, LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one critical resource to assuming responsibility for an entire IT project.

Position: IT Support Technician

Client: Baltimore County Public Schools

Contract Duration: 3 Years

Work Location: 100% onsite across various Baltimore County Public School locations

Interview Mode: In person

Responsibilities:

• Communicates with all levels of customers
• Installs and configures applications and other supported software packages
• Performs basic troubleshooting and triage of computers via remote computer access and phone
• Resolves routine issues and problems related to hardware and software
• Creates tickets for all problems called into the Technology Helpdesk
• Quickly escalates issues and problems that are not resolvable as necessary
• Assists clients with resolving device related issues via telephone support
• Helps determine technical needs of supported systems
• Participates as team member on projects
• Records activities in the service desk software system
• Updates/Creates internal supported system documentation
• Communicate technical issues, risks, and approaches to clients
• Performs other duties as assigned

Required Skills:

• Associate degree in a related technology area
• Minimum of three (3) years experience installing, upgrading, troubleshooting, and maintaining device software
• Knowledge of Windows and Apple hardware and software platforms
• Ability to perform technical tasks with minimal supervision
• Must be able to follow oral and written directions
• Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered
• Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
• Ability to lift 50 pounds and climb a ladder

Desired Skills

• Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications

Hours and Location:

• Work location will be at multiple schools within Baltimore County
• Work hours will be 7.5 hours per day between the hours of 7:00 AM and 4:30 PM.
• Workdays are Monday through Friday
• Travel is a part of this position s duties