Description & RequirementsElectronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
About the team EA Information Technology (EAIT) powers the technology that connects our global workforce and supports every part of our business, from game development to marketing, publishing, security, and player experience. We create secure, scalable solutions that help teams collaborate and innovate in order to create better experiences for players worldwide.
About the role The Desktop Support Specialist - Level 1, provides frontline, IT support to the user base in the Chatsworth campus as well as Respawn users globally. This role ensures that end users receive timely, organized, and efficient IT support for day-to-day operational needs. The Desktop Specialist plays a key role in maintaining the flow of IT services, ensuring equipment readiness, and delivering excellent customer service.
This is a full-time, onsite position for 12 months based out of Chatsworth, CA; the Specialist is expected to be in the office five (5) days per week.
Key Responsibilities:- Provide daily desktop IT support for approximately 300 onsite users at the LA - Chatsworth campus and Osborne campus (Mo Cap) and 300 remote users, primarily in the US and Canada
- Transfer computer and IT related equipment between shipping, IT, and user workspaces including desk moves
- Image, build and set up computers and peripherals tidily at user desks
- Manage the setup of external and internal playtests in the Chatsworth lab as well as ongoing health and maintenance of the environment
- Ongoing support and maintenance of IT and AV equipment in all campus meeting rooms
- Asset tag equipment and update the asset management database
- Participate in team projects and contribute to group goals
- Prepare hardware for recycling, including hard drive removal and asset tracking updates
- Maintain tidiness and organization in the IT area and proactively keep IT equipment tidy across the Chatsworth campus
- Document procedures and maintain an up to date document repository for IT processes
- Monitor and act on the ServiceNow ticket queue tasks assigned to Respawn IT Support
- Assisting in the onboarding process of new users
Required Experience & Skills- Strong customer service skills and a professional, helpful demeanor.
- Ability to work effectively in a fast-paced, high-demand environment.
- Organizational skills with attention to detail, particularly when handling assets and documentation.
- Comfort working with structured task/ticket systems such as ServiceNow
Education & Certifications Post-secondary training in IT support
Pay Transparency - North AmericaCOMPENSATION AND BENEFITS The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).
PAY RANGES* California (depending on location e.g. Los Angeles vs. San Francisco) *$29 - $46 USD
Pay is just one part of the overall compensation at EA.
In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to temporary full-time employees scheduled to work 40 hours a week.
About Electronic Arts We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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