Annuity Reporting - Operations Relationship Director

Location: On-site | American National - League City, TX
Department: Annuity & Corporate Operations
Lead the Operational Partnerships that Drive Our Business Forward
Are you energized by building high-impact relationships, solving complex operational challenges, and leading seamless onboarding experiences? American National is looking for a strategic, client-focused Operations Relationship Executive to serve as the primary connection point between our organization and key distribution partners, including banks, broker dealers, and third-party marketing organizations.
This is a front-facing, high-visibility role where you'll own operational onboarding, elevate partner experience, and influence key technology and process improvements that enhance how we do business.

What You'll Do
Be the Operational Point Person

• Lead onboarding efforts for new banks, broker dealers, and marketing organizations, assessing technology needs, running planning meetings, and coordinating across internal teams.
• Serve as the main operations contact for assigned banks, broker dealers, wholesalers, and internal partners.

Strengthen & Streamline Partnerships

• Manage all selling agreements, updates, and commission changes with precision and timeliness.
• Partner with IT and Sales to strengthen our digital capabilities (DTCC, FireLight, Affirm, and other platforms).
• Support testing and rollout of new tools and enhancements to keep American National competitive and efficient.

Solve Problems with Purpose

• Research, resolve, and track system platform issues that impact sales or partner relationships.
• Connect with the right internal stakeholders to drive issue resolution and process improvements.
• Recommend solutions, gain buy-in, and negotiate final decisions with involved teams.

Ensure Clear Communication & Strong Documentation

• Maintain detailed records of issues, stakeholders, resolutions, and follow-ups.
• Communicate solutions and updates to partners within required timelines.
• Evaluate partner initiatives and assess their impact on American National systems and workflows.

Occasional Travel

• Visit partner firms and attend company or industry meetings on an as-needed basis.

What You Bring
Required Qualifications

• Bachelor's degree
• 8-10 years of relevant experience
• Strong relationship-building and stakeholder-management skills
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and strong technology aptitude
• Exceptional verbal and written communication skills
• Ability to present to senior leaders and external partners
• Strong organization, planning, and problem-solving abilities
• Ability to thrive under deadlines in a fast-paced environment
• Experience writing reports, procedures, and business correspondence
• Analytical skills to interpret data, define problems, and develop conclusions

Preferred Qualifications

• Bachelor's degree in IT, business administration, or related field
• 15+ years of operations/technology experience in the insurance industry
• 8+ years in annuity sales, relationship management, or annuity operations
• 3-5 years supporting full-service brokerage or bank broker dealers
• Project management expertise and strong prioritization skills

Why This Role Matters
This role sets the tone for how new partners experience American National, and how effectively we deliver service, technology, and operational excellence. You'll have autonomy to establish methods, drive results, and influence key partner relationships.

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, including training, transferable skills, work experience, business needs, and market demands. The base pay is subject to change and may be modified in the future.
American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization's values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
Hiring Practices
The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.
American National's recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into their account. Learn more about our company, by following us on social media: LinkedIn , Facebook , Instagram
American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.