Service Desk Analyst

Overview The Service Desk Supervisor plays a critical role within the Office of Connected Care Help Desk (OCCHD), overseeing the delivery of high-quality support services to Veterans and VA Providers. This position manages a team of Help Desk professionals providing Tier I, Tier II, and Tier support, including onboarding, troubleshooting, and mobile application training related to video telehealth platforms. The Supervisor is responsible for ensuring operational excellence, driving team perfor

Overview GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions. Success in

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Job Description The ServiceNow Platform Ops Analyst role is responsible for provisioning and maintaining the core ServiceNow platform as well as participating in an on-call rotation. This includes troubleshooting and securing ServiceNow instances, writing and updating knowledge base articles, working with stakeholders to improve existing processes and solutions. The analyst will work with team members to maintain multiple ServiceNow applications in a large ecosystem. As a ServiceNow analyst and