IT Help Desk (Level I) $27.00

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** We will NOT accept 3rd Party (C2C) Contractors **
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JOB DETAILS:
Position:Help Desk Analyst (Level I)
JOB REF#:44476 - 65620
Duration:12+ Months (On-going Contract)
Location:ONSITE - Middletown, CT 06457
Pay Rate:$27.00 (W2 only) or $30.00 (INCORPORATED), (Not accepting 1099 or C2C)

This is role 100% ONSITE (LOCAL CANDIDATES ONLY)

HOURS: Full-Time 40hrs - Monday - Friday, 8 AM - 5 PM

Help Desk Technician Consultant to provide Level 1 technical support via telephone and remote assistance for basic computer issues. The consultant will also support the processing and maintenance of DCF User Administration forms, including receiving submissions, verifying completeness, assisting users with corrections, and making required updates to system administration. This role is responsible for ensuring accurate processing and proper retention of all forms in accordance with agency procedures.

The position requires strong attention to detail, adherence to established protocols, and a customer-focused approach. The technician will provide responsive support to agency end users, escalate issues when appropriate, and communicate with agency supervisors and other state agencies as needed to complete processing requirements. The home location for this role is the central office in Hartford.

RESPONSIBILITIES INCLUDE:
Responsible for providing responsive support to agency end users and escalate as necessary.
Process agency user forms for user moves, adds and changes.
Follow agency procedures for creating and modifying user accounts on various agency systems.
Provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms.
Provide some interaction with other state agencies will be required to complete the required processing.
Receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms.
Review forms for completeness and assist customers with properly completing the forms.

REQUIRED SKILLS/EXPERIENCE:
1+ years of experience providing IT Level I Help Desk Support
1+ years of experience with PC Hardware and software installation
1+ years of experience providing End user support - face to face and via telephone
Excellent oral and customer service skills

Highly Desirable Skills
Experience with computer system and user administration.
Technical familiarity with Microsoft Active Directory.
Experience installing, maintaining and troubleshooting with Windows v10, v11 and Office 365
Experience with Device Management, Device Imaging, Device Troubleshooting

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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans