Lead Product Manager

Job Title: Lead Product Manager
Work Location: Baltimore MD, Wilmington DE, Charlotte NC, or Irving TX(Onsite)

Long Term Contract

The Product Lead Customer Profile & Platform will be responsible for defining and executing the product strategy for key platform capabilities that support unified customer data, operational workflows, and cross-channel experiences. This role partners closely with engineering, data, analytics, privacy, and business teams to deliver scalable, secure, and high-impact product solutions.

Mandatory Skills :

• 5-7 years of product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Experience working in agile operating models.
• Analytical mindset: ability to turn findings from data into executable plans that meet business objectives.
• Working with distributed teams and using agile delivery tools (i.e. JIRA, Confluence).
• Demonstrated experience working with lending products, understanding of platform functionality, processing flows, APIs/data transmission technology, and/or new business integration services.
• Experience leading scrum team(s) through an end-to-end program of work via SDLC.
• Proficient in writing detailed user-stories and acceptance criteria.

Product Strategy & Vision:

• Define and execute the product vision, strategy, and roadmap for customer profile and related platform capabilities.
• Align product initiatives with organizational goals, platform architecture, and long-term technology strategy.
• Identify opportunities to improve operational efficiency and enable new business capabilities.

Platform Development :

• Lead the design and evolution of scalable platform services and APIs supporting enterprise customer data and profile management.
• Ensure solutions are built with modern architecture principles including cloud infrastructure, microservices, and API-first design.

Cross-Functional Collaboration

• Partner with engineering, data, analytics, and security teams to deliver high-quality product solutions.
• Collaborate with stakeholders across product, marketing, operations, and customer service to ensure platform capabilities support business needs.

Product Execution

• Create clear product requirement documents (PRDs), user stories, and acceptance criteria.
• Act as Product Owner within Agile teams, managing backlogs, sprint planning, and delivery milestones.
• Ensure timely and high-quality delivery of platform features and enhancements.

Data Quality & Governance

• Work with data, privacy, and compliance teams to establish standards for data accuracy, security, and governance.
• Ensure platform capabilities align with regulatory and compliance requirements.

Performance & Optimization

• Define success metrics and KPIs for platform performance and adoption.
• Continuously evaluate product performance and drive improvements based on insights and feedback.

Innovation & Technology Enablement

• Explore opportunities to leverage advanced analytics, AI/ML, and automation to enhance platform capabilities.
• Stay informed on emerging technologies and industry best practices in platform development and data management.

Stakeholder Communication

• Communicate product strategy, roadmap progress, and outcomes to leadership and cross-functional stakeholders.
• Gather feedback and translate business requirements into actionable product improvements.