SENIOR INTEGRATION ENGINEER

Founded in 2001, Optima Global Solutions Inc., brings over 2 decades of experience and expertise in facilitating IT transformation within industries ranging from higher education and government to manufacturing and financial services. Sporting scalable and diverse business solutions expertise along with deep-domain based resourcing capabilities, Optima has a specialization in Automation and AI, Strategic Staffing and Custom Solutions Development, focusing on the core pillars of process, people, strategy and transformation.

Currently, we are hiring for the following position;

SENIOR INTEGRATION ENGINEER

Our client, The NYC Office of Technology and Innovation is in need of a NG911- SENIOR INTEGRATION ENGINEER. This request is for a NG911 Subject Matter Expert (SME) needed to continue the project work for the Class 1/2/3 and Call Handling upgrades of the Next Generation 9-1-1 emergency call system and provide expertise and technical knowledge during the configuration, and test phases.

SCOPE OF WORK:
• Provide guidance and direction on subsystem functions, functional interfaces, electrical and mechanical interfaces, asset management and test equipment.
• Ensures all IT project integrations, including NG9-1-1, meet agencies requirements.
• Identifies, assembles, and reviews all Interface Control Documents.
• Identifies test cases targeted at interface validation, as well as testing interfaces in the Solutions Development Environment.
• Identifies appropriate sequence and scheduling of integration efforts for the subsystems.

MANDATORY SKILLS/EXPERIENCE
Note: Candidates who do not have the mandatory skills will not be considered:
• Strong understanding of OSI Layer 1–7 concepts, especially Layer 3 routing and Layer 4–7 service delivery.
• Experience integrating systems across multi-vendor environments (e.g., MSCI, NICE, Client, Cisco, Fortinet, F5).
• Knowledge of NG911 Core Services (NGCS) integration points, including ESRP, ECRF/LVF, and CHS components.
• Strong diagnostic skills using tools like Wireshark, packet captures, syslogs, and SNMP traps for end-to-end troubleshooting.
• Familiarity with call flow validation, routing scenario testing, and production cutover support.
• Understanding of NIST 800-53, CJIS, and OTI Cyber Command cybersecurity frameworks.
• Experience implementing secure connectivity using IPsec VPNs, SSL/TLS encryption, and role-based access controls (RBAC).
• Knowledge of network segmentation, firewall rule management, and intrusion detection/prevention systems.
• Minimum 12 years of experience in a particular technical and/or business application, product, platform, methodology.

DESIRABLE SKILLS/EXPERIENCE:
• Familiarity with Public Safety Answering Center (PSAC) infrastructure and redundancy models.
• Understanding of incident escalation, disaster recovery, and business continuity procedures.
• In-depth understanding of NENA i3 architecture and its components.
• Knowledge of ESRP, LIS, LoST, ECRF/LVF, and SIPREC standards for multimedia call processing.
• Experience working with PSAPs, CAD systems, logging, and GIS components within a 911 environment

Interested candidates, please apply online with a detailed resume and contact information.

Thank you.