Reports to: Chief Medical Information Officer
Classification: Manager
Location: Boston, local candidates preferred
Job description revision number and date: V1, 01.28.2026
Organization Summary:
Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners.
Job Summary:
Community Technology Cooperative (CTC), a subsidiary organization of C3 is seeking a highly motivated Manager to lead our Epic systems Clinical Applications for our existing customers and upcoming implementations. The Manager of Clinical Applications will be housed under a subsidiary organization of C3, Community Technology Cooperative, LLC (CTC) and reports to the Chief Medical Information Officer. The Epic applications for the Sr. Manager role include Epic s EpicCare, Behavioral Health, Wisdom, Willow Ambulatory, Kaleidoscope, and Dermatology in addition to third-party applications IE. Elsevir. The Sr. Manager monitors and advises on various aspects of their respective applications including internal collaboration with colleagues as well as external stakeholders.
Responsibilities
Workflow development, design, and testing for Epic applications
Guide workflow design, building, and testing the system, and analyzing other technical issues associated with Epic software
Partner with Epic representatives, the health centers business community, and end users to ensure the system meets their business needs regarding the project deliverables and timeline
Engage with appropriate leadership regularly to review the status of projects and issues
Problem-solve concerns and escalate issues to appropriate members of the leadership team
Work collaboratively with the leadership team of CTC and C3 towards the strategic goals of C3, CTC and the health centers that we serve
Develop an understanding of operational needs to collaborate and set the direction for the organization's workflows
Assist with the identification, evaluation, and assessment of new care delivery technology, developing recommendations on the impact of integration with existing workflows and systems
Ability to manage and prioritize initiatives with competing priorities
Demonstrate a proactive mindset with the ability to analyze and anticipate possible events prior
Answer questions and foster enthusiasm for HIT projects within the health centers
Maintain the scope, schedule, and quality of the project in their specific application areas and/or team
Set clear expectations for team members, including defining what they should do at each phase of the project
Work closely with the program manager and other project managers to coordinate activities
Ensure that the health center community is informed and engaged with all aspects of the implementations and workflow
Advise and coach team members by providing guidance on project issues, key success factors of the project, and lessons learned
Develop and mentor team to build a culture of excellence, collaboration and great customer service
Identify and document implementation issues and best practices to create a process for future implementations
Share the positive effects of innovation and system capabilities with team members
Reinforce the importance of the project together with the executives and the project manager, and providing consistent communication to the project team
Appropriately matching team member skills to team responsibilities
Manage the project from an organizational perspective while attending to detailed tasks
Work directly with third-party vendor contacts for escalations and participating in monthly or quarterly check-ins
Maintain contracts with third party vendors, including but not limited to monitoring volumes for overage costs, reporting of total visits and users for annual renewals
Manage upgrades, maintenance and implementation of new features for third-party vendors
Other duties as assigned
Required Skills:
5+ years Epic experience in the areas of Clinical applications in an Epic IT department
Previous Management experience preferred, but not required
Ability to provide direction and oversight for simultaneous core organization projects
Experience with a minimum of two Epic implementations preferred, but not required
Proven record of accomplishment of EMR implementation and optimization of systems
Desired Other Skills:
Prior experience with FQHCs is strongly preferred
Familiarity with the MassHealth ACO programs
Experience with anti-racism activities, and/or lived experience with racism is highly preferred
Qualifications:
Bachelor's degree
Master's in health information technology or related field highly preferred
** In compliance with Infection Control practices per recommendations, we require all employees to be vaccinated consistent with applicable law. **
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