Business Solutions Analyst/Scrum Master

The following requirement is open with our client. 

Client                                     : TCS

Title                                       : Business Solutions Analyst

Location                               : San Jose, CA ( Onsite)

Duration                              : 12 Months

Rate                                       : $70/hr on C2C

Relevant Experience      :

Detailed Job Description:

We are looking for an experienced Business Solutions Analyst / Scrum Master.

Job Responsibilities:       

·         Lead the design, configuration, and administration of Gainsight NXT: Own the platform end-to-end, including rules engine, workflows, playbooks, CTAs, success plans, dashboards, and data model optimization. Ensure Gainsight is leveraged effectively to enable proactive customer engagement, lifecycle management, and measurable business outcomes.

·         Drive platform integration and data management: Partner with business and technical stakeholders to integrate Gainsight NXT with upstream and downstream systems (e.g., Microsoft Dynamics, Azure, Databricks, SnapLogic) ensuring data quality, accuracy, and actionable insights.

·         Team Leadership: Mentor, coach, and manage a team of 6–10 members, building accountability, ownership, and continuous improvement in delivery velocity and quality.

·         Business Analysis & Solution Design: Translate complex business requirements into functional and technical designs, process workflows, and system specifications.

·         Process Innovation: Define, document, and implement scalable Customer Success business processes such as customer health scoring, playbooks, lifecycle automation, and sentiment analysis.

·         AI Enablement: Lead adoption of AI solutions in the CSM space, including predictive insights, automated escalation triggers, and advanced analytics.

·         Stakeholder Engagement: Coordinate cross-functional meetings, ensure alignment on milestones and deliverables, and maintain transparency across all stakeholders.

·         Continuous Improvement: Identify opportunities for efficiency and best practices; introduce new features, tools, and agile methods that increase productivity and team performance.

Must Have Skills:

·         Hands-on expertise with Gainsight NXT: Deep understanding of the platform''''s data model, configuration, and administration.

·         Proven ability to design and implement rules, workflows, playbooks, success plans, CTAs, and dashboards.

·         Experience integrating Gainsight with CRM, middleware, and data warehouse platforms.

·         7+ years of experience in business systems analysis, solution design, or business architecture, preferably within SaaS or enterprise software organizations.

·         Strong technical knowledge of enterprise systems, including Microsoft Dynamics, Microsoft Azure, Databricks, SnapLogic, or similar middleware/iPaaS platforms.

·         Deep understanding of complex data models, business process design, and cross-system integrations.

·         Excellent leadership, coaching, and mentoring skills, with the ability to guide high-performing agile teams.

·         Proven analytical and problem-solving skills with the ability to balance short-term delivery requirements and long-term strategic planning.

·         Outstanding written and verbal communication skills, including the ability to present to both technical and non-technical stakeholders.

·         Forward-looking perspective with interest and experience in AI-driven automation and analytics in Customer Success.

·         Experience as a Scrum Master or agile team leader, with demonstrated success in running multiple sprints and delivering complex business initiatives, is a plus.

Thanks and Regards, 

Goutham Eluri

Technical Recruiter 

ASCII Group LLC. 

38345 W. 10 Mile Rd, Ste.#365; Farmington, MI  48335 

Office:

Email:  Website: