Business Process Analyst- Labeling

Title: Business Process Analyst
Duration: 6+ Months
Location: Remote

Role Summary

Support deployment & roll out of new global/local workflow solutions impacting Design Operations (Responsible to participate and/or lead Process Integration Testing (PIT), User Acceptance Testing (UAT), and/or Dayin the Life (DITL) activities when new process functionality is deployed.)

• Developing standardized Labeling & Relabeling processes for Design Operations and coordinating consistent approach with business/stakeholders to ensure clear understanding of the current process and change impacts and change management requirements.
• Enabling smooth operation of Design Operations Senior Project Analysts by providing any support required.
• Developing a strong close collaboration with key stakeholders from regional & global functions: Data Providers/Approvers and Clients (Marketing/Business, Division, Plants, Requestors, Regulatory/Technical Affairs, Customer Service, Legal, R&D, Quality, etc.)
• Identifies areas for service & quality improvements and leads or participates in projects as Subject Matter Expert to help resolve issues by establishing appropriate error detection and correction mechanisms, process control and improvement implementation.
• Work closely with Design Operations teams globally to ensure alignment of Design Operations standards, workflow, rules and the operations of the application meet all requirements.
• Drive or Lead project coordination (urgent/special request) within the Design Operations stream
• Responsible for completing assigned tasks within SLA targets (i.e. ticket resolution and taking actions under the team's control and responsibility).
• Work with system admin for any system needs or enhancements
• If solution not available to certain service, quality, process issues, responsible for escalation of issues to direct supervisor as needed.
• Responsible for creation/maintenance of work instructions (new transitions, new or change of system implementation, new processes)
• Work with non-standard scenarios, complex cases and coordination of troubleshooting
• Responsible for development of reports (regular and ad-hoc), data analysis
• Management for service transitions (acting as Project Leader or Subject Matter Expert) or process improvements (including workshop facilitation)
• May include maintenance of automated solutions utilized in daily operations or propose automated solutions within Design Operations
• Perform other tasks assigned by the Supervisor
• Adhere to ISO and QMS standards in daily work
• Other design and project management tasks as assigned