Job Description SummaryCreate and redesign broad technical infrastructure and information systems that define how servers, networks and storage systems work together to support the needs of the organization. Document current state architecture, design ideal state architecture and develop plans and solutions to deploy new solutions that meet emerging business needs. Ensure stability and scalability, anticipating capacity growth through careful planning and awareness of trends.
Job DescriptionThis position follows our hybrid workstyle policy: Expected to be in a Raymond James office location (St. Petersburg, FL, Denver, CO, Memphis, TN, or Southfield, MI) a minimum of 10-12 days a month.Job Summary:Responsible for the design, implementation, and management of the CMDB within the ServiceNow platform. Owns the Infrastructure Discovery and Application/Service Mapping lifecycles along with their associated technologies. Serves as the subject matter expert (SME) for infrastructure discovery and application service mapping. Works closely with other technology SMEs and stakeholders to build and maintain accurate application service maps. Designs, develops, and implements custom patterns, probes, and sensors to achieve a complete and accurate discovery of infrastructure components and application services.
This position is part of a foundational, fast-paced CMDB team that partners with multiple departments across the organization. The team supports a wide range of enterprise services and plays a critical role in enabling lifecycle management, service delivery, and cross-functional collaboration.
Responsibilities:- Maintain and update the CMDB, ensuring all configuration items (CIs) are accurately documented, tracked and aligned with standards.
- Design, implement, and maintain automated discovery processes using ServiceNow Discovery, Cloud Discovery, and Agent Client Collector (ACC).
- Integrate external data sources into the CMDB using Multisource CMDB capabilities and Service Graph Connectors.
- Ensure CMDB data accuracy, completeness, and compliance with the CSDM framework.
- Lead the implementation and configuration of ServiceNow Discovery, Service Mapping and other CMDB-related modules.
- Troubleshoot and resolve CMDB-related issues including integrations and data quality issues and provide ongoing maintenance and enhancements.
- Contribute to the continuous improvement of the CMDB processes, tools and workflows to enhance efficiency and accuracy.
- Manages ServiceNow Discovery and ServiceNow Service Mapping.
- Ensures that horizontal discovery and service mapping products are highly available, reliable, and performant.
- Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.
- Develop and maintain discovery schedules, credentials, and probes for hybrid environments (on-prem and cloud).
- Monitors discovery and service mapping results, reconciling and addressing any anomalies.
- Proactively plans capacity of ServiceNow MID servers and maintains and configures them appropriately.
- Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.
- Collaborates with key stakeholders across Configuration Management, Risk, Security, Operations, and Asset Management to ensure accurate service mapping and lifecycle alignment.
- Supports integration of CMDB data with lifecycle processes including asset request, approval, acquisition, provisioning, and decommissioning.
- Participates in platform upgrade planning, testing, and validation.
- May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy, and delivering results on time.
- Writes and/or reviews system specifications, including output requirements, flow charts, and technical diagrams.
Skills:- Minimum of two (2) years of experience with discovery and application mapping technologies
- Preferably ServiceNow Discovery and ServiceNow Service Mapping.
- Experience with Microsoft SCCM, Tanium, or similar discovery tools is also acceptable
- In-depth knowledge of Configuration Management Database (CMDB) processes and practices.
- Ability to adapt to a continually changing environment while managing multiple priorities.
Requirements:- 5+ years of relevant experience
- Intermediate Scripting experience using JavaScript, Groovy, PowerShell, Bash, RegEx, SQL, etc.
- Discovery probes, sensors, and patterns.
- Linux and Windows Server Operating System administration.
- Protocols such as HTTP, TCP, SNMP, SOAP, and REST.
- Web and Application servers such as WebSphere, JBoss, MQ, IIS, Apache.
- Markup languages such as XML and JSON.
- Microsoft Active Directory architecture.
- Storage Area Network technologies.
- Understanding Virtualization concepts and technologies.
- Understanding network concepts such as routing, switching, firewalls, NAT, load balancing.
Licenses/Certifications- ServiceNow-related certifications are a plus
EducationBachelor's: Computer Engineering, High School (HS) (Required)
Work ExperienceCertificationsTravelLess than 25%
WorkstyleHybrid
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm
At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
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