About us:
Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.
Join us in driving growth and seizing new business opportunities!
Scope of Work:
We are seeking a contractor with initiative, who is a self-starter and able to work independently when given an objective to assist with testing with all aspects of credit card payment for business operations migrating to the JPM solution. Work includes testing payments, receipts, user experiences, user interface, documentation, reconciliation, communication and providing feedback to the County''s project management team and software developers. This resource will be needed for at least a year and will require some on-site work as times.
Deliverables:
· Must attend a daily 8:45 AM team virtual check-in meeting (non-negotiable).
· All virtual meetings require the candidate to always have their video enabled (non-negotiable).
· Participation in project management meetings that are remote and some in-person if required (non-negotiable). This may require visiting various Montgomery County business operations.
· Developing various positive and negative testing scenarios and corresponding test scripts when making online and card present payments and documenting test results using the County''s tools (e.g. Visio, OneNote, SnagIt, etc.)
· Providing feedback on the user experience (UX) of making payments, requesting refunds, reviewing receipts for online payments, in-person payments, and IVR (Interactive Voice Response) phone payments.
· Providing feedback on payment reports and files used for researching payments and reconciliation to County’s ERP system.
· Providing input for change management communications to payment application users.
· Provide post Go Live support for business operations that have cut over to the new JPM platform for troubleshooting payment issues.
· Documentation as required to support payments.
· Other tasks related to testing payments required by the County''s project management Team.
· Develop, review, maintain, and update Standard Operating Procedures (SOPs) for credit card acceptance, online payment workflows, and in‑person transactions to ensure consistent and compliant processing
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