Job Summary:
Responsible for the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic. In conjunction with more senior technical staff, develops proposals that consider alternatives and business case, and gains needed institutional approvals.
Job Responsibilities:
-Evaluates alternative approaches and presents recommendations to teams and unit leadership.
-Regularly reviews applications and makes modifications and/or updates to ensure currency and functionality within established environment.
-Maintains and supports multiple systems or complex software applications and their associated hardware at multiple Mayo Clinic sites.
-Produces and maintains documentation such as system requirements, designs, resource inventories, and plans.
-Provides technical and project leadership to other staff members, demonstrates initiative, and works independently as needed to accomplish responsibilities.
-Works effectively across departmental organizations gaining consensus of stakeholders.
-May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance.
-Acts as a liaison to Mayo departments and vendors to adequately support the division's computing systems.
-Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership.
-May be required to provide 24/7 on-call support.
Skills: Required Skills & Experience:
-See Education Section for Required Experience.
-Experience working in healthcare technology.
-Exposure to managing both custom developed and vendor-supplied applications.
-Applies effective system design principles and software development methodologies.
-Demonstrated ability to multi-task among multiple complex assigned tasks/projects.
-Evidence of strong communication, meeting management, and organizational skills and ability to adjust the message as appropriate to the audiences of varying technical capabilities.
-Evidence of project management skills.
-Possesses an objective and positive attitude with all tasks and projects.
-Possesses a high level of project and deliverable consistency through demonstrated repeatable and reliable performance.
-Evidence of ability to take initiative and proactive on starting tasks and assignments and ability to work independently.
Preferred Skills & Experience:
-N/A
Keywords:
Education: Required Education:
-Bachelor s degree and three (3) years experience, including one (1) year demonstrated technical experience.
OR
-Associate s degree and seven (7) years experience, including one (1) year demonstrated technical experience.
Preferred Education:
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