Product Service Engineer
Tucson, AZ | On-Site Full Time | 24 Months
Job Details

• Estimated Start Date: 21 September 2026
• Building Location: AZ-Tucson
• Remote Possibility: On-Site Full Time
• Daily Schedule: Monday-Friday, 9am-5pm, flex start and end time. 40 hrs a week, occasional weekend support
• Estimated Duration: 24 months
• Potential Travel: 0-25% — Domestic, Australia, Canada, Mexico

Typical Day or Week in the Role
Typical task breakdown:

• New Product Introduction (NPI) projects
• Create documentation
• Validate form, fit and function of newly developed products
• Continuous Product Improvement
• Evaluate defect in production products
• Advance support for internal and external customer
• Triage escalations to restore customer production system

Candidate Requirements / Technical & Soft Skills
Education & Experience Required:

• Years of experience: 3- 4 years experience. Experience in NPI and CPI processes.
• Degree requirement: Bachelor’s Degree Computer Science, Mining Engineering or Mechanical Engineer. Will accept an Associate’s with more years of relevant experience. Master’s degree may be overqualified.

Top 3 Skills

• Customer focus, problem solving, technical excellence

Additional Technical Skills

• Project management experience.
• Experience supporting technology in an industrial or production environment.
• Experience utilizing Azure, Linux, SQL Server, TCP/IP networking
• Familiar with schematics

Technical Excellence: Product Support experience. Field experience is a plus, and mining experience will set you apart.

• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Soft Skills
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.