Role: ServiceNow FSM module
Lead the implementation and configuration of the ServiceNow FSM module
Build out FSM functionalities including Preventative Maintenance and Calibration automated tasks.
Ensure workflows and data structures support compliance and effective reporting.
Design and implement mobile workflows for field technicians and maintenance staff.
Collaborate with cross-functional teams to deliver a scalable FSM solution and provide training and documentation.
Experience migrating legacy systems to ServiceNow.
Strong understanding of compliance frameworks.
Experience with mobile workflows and field service operations.
Familiarity with ITIL/ITSM processes and Agile methodologies.
Roles & Responsibilities
Lead the implementation and configuration of the ServiceNow FSM module
Build out FSM functionalities including Preventative Maintenance and Calibration automated tasks.
Ensure workflows and data structures support compliance and effective reporting.
Design and implement mobile workflows for field technicians and maintenance staff.
Collaborate with cross-functional teams to deliver a scalable FSM solution and provide training and documentation.
Experience migrating legacy systems to ServiceNow.
Strong understanding of compliance frameworks.
Experience with mobile workflows and field service operations.
Familiarity with ITIL/ITSM processes and Agile methodologies.
Generic Managerial Skills, If any
Behavioral competency
Effective communication skills with both non-technical and technical audiences (verbal and written)
Excellent Interpersonal skills to work with the project team members collaboratively
Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
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