Desktop Support Analyst

Description

We are looking for a dedicated Desktop Support Analyst to provide first-line technical assistance to users in a dynamic environment. In this role, you will address hardware, software, and network-related issues, ensuring timely resolution and escalating more complex problems to higher support levels. The ideal candidate is proactive, detail-oriented, and committed to delivering exceptional customer service.

Responsibilities:

Troubleshoot and resolve basic hardware and software issues involving Windows and Microsoft 365 applications.

Address network connectivity problems, including Wi-Fi and Ethernet, ensuring systems are operational.

Document and track all technical issues using the ticketing system while adhering to established timelines.

Escalate unresolved technical matters to Tier 2 or Tier 3 support teams for advanced troubleshooting.

Assist with onboarding new users, including device setup and system configurations.

Maintain accurate and detailed documentation for all troubleshooting processes and resolutions.

Provide attentive and courteous technical support to users, ensuring a positive customer experience.

Collaborate with team members to continuously improve support workflows and processes.

Requirements

At least 1-2 years of experience in help desk or desktop support roles.
Proficiency in Windows operating systems and Microsoft 365 applications.
Familiarity with basic networking concepts, including IP configurations and connectivity troubleshooting.
Hands-on experience with ticketing systems such as ServiceNow, Jira, or Zendesk.
Ability to diagnose and repair common hardware issues, including printers, monitors, laptops, and desktops.
Excellent communication skills and a strong focus on customer service.
Capability to manage multiple tasks and tickets efficiently in a fast-paced environment.
A willingness to learn and adapt to new technologies and processes.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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